FAQs
ACH Debits Administrative Building Department eNews Council, Boards & Commission Fire Income Tax Law Department Mayors Court Miscellaneous Parks & Recreation Police Department Refuse/Recycling/Yard Waste Service Garage Treasurer Senior Center Utilities UBILL ACH Debits
Question icon How can I sign up?
Answer icon Just stop by the Utilities Department and complete the authorization form, which will require a VOIDED check.
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Question icon What if my account is with a credit union or savings and loan?
Answer icon All Financial Institutions can participate in this program.
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Question icon Will I still receive a monthly utility bill?
Answer icon Yes, your bill will look just like your previous bills except that you will be instructed not to pay the bill since your payment will be automatically deducted from your bank account.
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Question icon How will my bill be paid?
Answer icon Your banking institution will be notified of the amount due on your account on the “Due Date” and the bank will automatically deduct that amount from your account on that date.
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Question icon What if there isn't enough money in my account when I get my bill?
Answer icon There will be enough time to make a deposit because the payment amount is not deducted from your bank account until the due date on your bill, which is approximately 16 days after we send your bill.
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Question icon What if I have a question about the amount of my utility bill?
Answer icon Give us a call at the number shown on your utility bill.  We will be glad to answer any questions that you have regarding your bill or account.  If you do have a question on the amount of your bill, please call us at least one week before the deduction is made to allow us ample time to investigate and make the necessary adjustments, if needed.
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Question icon How can I be sure that my utility bill has been paid?
Answer icon Your utility payment will be clearly itemized on your monthly checking account statement sent by the bank.
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Question icon Can I stop the automated bill payment plan?
Answer icon Yes, simply notify us in writing at least five business days before the due date of the bill that you wish to discontinue this service.
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Question icon Is there a charge for this service?
Answer icon No, the City of does not charge for automated payments.  However, there will be a charge for all Returned (Unpaid) ACH Transactions.
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Question icon How soon will my first automated payment take place?
Answer icon A prenote (zero dollar transaction) will be produced the first billing month after you sign up for the service.  The prenote will allow us to make certain that all of your bank account information has been entered correctly and that there are no problems.  The following billing month will be your first actual automatic payment (ACH deduction).
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Question icon Will I need to notify the utilities department if my banking information changes?
Answer icon Yes, it is very important to notify us in advance of any changes to your bank account information that we have on file for your automatic payments.  A new Authorization Form will need to be filled out when any banking information changes.
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Administrative
Question icon How can I get a garage sale permit?
Answer icon This permit is available at the Mayor's Office, Monday through Friday, 8:00 AM to 4:30 PM. Two permits per year, per address are allowed and can be up to four consecutive days (Sundays permissible) at a cost of $2.00 per permit.
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Question icon How can I get a vehicle sale permit?
Answer icon If you are wishing to sell a vehicle, you must obtain a permit. These can be obtained in the Mayor's Office, Monday through Friday, 8:00 AM to 4:30 PM. The permit is good for 30 days. Two permits per year per address are allowed at the cost of $2.00.
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Question icon How do I get a solicitors permit?
Answer icon

Permit applications are available through the Administrative office and also online. These can be obtained Monday through Friday 8:00 am to 4:30 pm. Solicitors obtain an application, fill in the appropriate information and submit it to the Safety Service Director's office for approval. There is a $50 fee for this permit payable by cash or money order only.

  • Please bring a copy of the employer/organization's credentials showing the exact relationship and authority of the registrant to the business represented. A letter signed by a person of authority to so authorize from the business will suffice.
  • A copy of Drivers License/Photo I.D. is required for each person soliciting as well as their contact phone number.

All door-to-door activity of any nature shall be restricted to the hours of 10:00 am to 8:00 pm.

A violation by the Registrant or any agent thereof any requirement of Ordinance No. 5138-2014 is punishable by a fine up to $250.00 per violation.

A copy of this permit shall be carried by each employee who goes upon the property of citizens in the City of North Ridgeville.

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Question icon How do I get a dog license?
Answer icon Dog licenses can be purchased at Animal Clinic Northview, 36400 Center Ridge Road, (440) 327-8282 or at the Lorain County Administration Building, Lorain County Auditor's Office, in Elyria, 226 Middle Avenue or call (440) 329-5000.
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Question icon How do I get a mobile frozen dessert permit?
Answer icon

The mobile frozen dessert permit (ice-cream truck vendors) applications are available in the Administrative office Monday-Friday 8:00 AM to 4:30 PM. There is a $25.00 fee. Applications must be filled out and all criteria met before permit is approved by the Safety Service Director.  You can also access the permit application online by visiting the Permits, Licensing and Additional Services link on our website.                 

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Question icon How do I get married by the Mayor?
Answer icon
  • Make appointment at mutually agreeable time by calling the Mayor's Office at (440) 353-0811. The Mayor performs weddings 9 AM to 4 PM, Mon. through Friday.  If the Mayor is not available, weddings may be performed by the Safety Service Director.
  • Take Mayor's name and date of wedding to the Probate Court at the Justice Center, 225 Court Street, 6th Floor, Elyria.  For further information regarding their requirements, costs, etc., visit their link at http://www.loraincounty.com/probate/ or call 329-5295 or 329-5176. 
  • The Probate Court will give you a packet which you bring to the Mayor's Office anytime during regular business hours, BUT NO LATER THAN 2 DAYS BEFORE THE DATE OF THE WEDDING, so that forms may be filled out and the ceremony prepared. 
  • Mayor asks that you make a $150 donation when bringing in your license which he gives to the North Ridgeville Senior Center.  (Cash, checks or money orders only. Make checks payable to Seniors, Inc.)    
  • Return on the chosen date and come to the Mayor's Office to gather.  You are allowed to have guests, but witnesses are not required.  The ceremony will take place in our Council Chambers.  Cameras, music, flowers, etc., are acceptable.  The ceremony will take approximately 10 minutes.

Please feel free to call 353-0811 or 353-0819 if you have any further questions.  

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Building Department
Question icon What is a building permit and when do I need one?
Answer icon A building permit is your formal permission to begin construction, demolition, addition or renovation on your property.             

The Building Department's certified plans examiners must review your plans to ensure that they comply with the Residential Code of Ohio, local Zoning Ordinances, and other applicable regulations. Building permits regulate types of construction allowed and ensure that building standards are met. The building permit process protects the owner's interests and those of the community at large, and helps to ensure that structural changes are safe.

By obtaining a permit, you can also take advantage of the professional expertise of the Building Department's State of Ohio Certified Inspectors. Our staff, Plan Examiners and Inspectors can offer suggestions to help you solve or avoid construction problems. It is to your advantage to ensure that you or your contractor obtain the necessary permits and schedule the required inspections.

You will need a building permit if you plan to:

  • Construct a new house
  • Renovate, repair or add to a house
  • Demolish or remove all or a portion of a building 
  • Install, change, or remove partitions and load bearing walls
  • Make new openings for, or change the size of, doors and windows
  • Build a detached garage, outbuilding or storage shed
  • Build a balcony or deck
  • Finish a basement
  • Install or modify heating, plumbing or air-conditioning systems
  • Install or reconstruct chimneys or fireplaces
  • Install or add to a driveway
  • Build a fence
  • Install a lawn sprinkler system
  • Put in an in-ground or above ground pool
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Question icon When are inspections required?
Answer icon It is the responsibility of the permit holder to call for all required inspections. Review the inspection steps with the Building Department person assigning the permit. Whenever an inspection has been requested and work is found to be incomplete or in need of correction(s), there may be a re-inspection fee imposed.
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Question icon I want to build a new detached garage or storage shed on my property. What do I need to do.
Answer icon

You must obtain a permit to build detached garages or outbuilding. Visit the Building Department's webpage for the application for the permit.

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Question icon I need to put a new roof on my house, how do I go about obtaining a permit and what do I need to know?
Answer icon Visit the Building Department's webpage for information on re-roof projects and the application for the permit.
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Question icon I want to build a deck, what do I need to know and do?
Answer icon You will need a permit and construction drawings if the deck exceeds 200 square feet, is attached to the house, is more than 30" above the ground, or serves the exit door. Visit the Building Department's webpage for more information.
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Question icon I want to build a fence, what do I need to know and do?
Answer icon A fence requires a permit for construction. When we inspect we need to see your property pins to verify the fence is on your property. Visit the Building Department's webpage for the permit application.
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Question icon Can I run my downspouts into the storm sewer?
Answer icon No, all downspouts (for new construction) must be run to grade on splash blocks. On an existing building it is recommended that they be run to splash blocks.
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Question icon Do I need to be registered (as a contractor) to do construction work in North Ridgeville?
Answer icon Yes, all contractors and subcontractors must be registered. For more information and the application, visit the Building Department's webpage.
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Question icon Can I put my company sign in the yard of a dwelling I am doing work on?
Answer icon Temporary signage is permitted, 600 square inches maximum.
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Question icon I want to install a pool. What do I need to do?
Answer icon

Pools require a permit to install. Visit the Building Department's webpage for the permit application.

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Question icon Do I need a permit to construct a concrete or asphalt driveway, widen and existing driveway, or replace an old driveway?
Answer icon

Driveway work requires a permit and inspections. Visit the Building Department's webpage for more information and permit application.

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Question icon Do I need a permit to construct a service or postal walk?
Answer icon No
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Question icon Do I need a permit to construct a concrete patio ?
Answer icon No, as long as it is not used for vehicular traffic/parking. Do not direct storm run off onto adjacent property.
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Question icon Are permits required for public sidewalks and street aprons?
Answer icon Yes, permits are required for both.
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Question icon What type of tree can I plant in my tree lawn?
Answer icon The following list of trees shall be permitted in tree lawns (Right-of-Way). Any other species of tree(s) not on the following list shall require the approval of the City of North Ridgeville.
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Question icon We are interested in putting in a rain barrel to capture some of the run-off from the roof downspout at our residence. This captured water would then be used to water flowers and gardens. What requirements are in place for a rain barrel system?
Answer icon There are currently no requirements or restrictions for rain barrels in the City of North Ridgeville.
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Question icon Can I get a copy of my floor plans from the city? If so, how do I go about obtaining a copy?
Answer icon You may make a records request at the building department, it may take a few days to search our off site storage facility. What we have depends on the age of your house and what may have been submitted at the time. If we have your floor plans (or the "model" set from that builder) we can make a copy for a minimal charge.
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eNews
Question icon How do I remove my email address or cell phone number?
Answer icon If you do not wish to receive the eNews, please send an email to Webmaster, or call our main office at (440) 353-0819 and ask for your name to be removed.
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Council, Boards & Commission
Question icon What ward do I live in?
Answer icon If you need to find the ward you live in, refer to the ward map found on the City Council's webpage to find your location.
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Question icon Who is the representative for my ward?
Answer icon             
Ward 1 Gregg A. Westover
Ward 2 Dennis Boose
Ward 3 Bruce F. Abens
Ward 4 Bob Chapek
            
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Question icon How do I contact a council official?
Answer icon

If you need to contact a council official, you can email them, or you can call the office of the Clerk of Council and leave a message at (440) 353-0513 or (440) 353-1508.

Kevin Corcoran
President of Council
Bernadine Butkowski
Member at Large
Roseanne Johnson
Member at Large 
Gregg A. Westover Ward 1 
Dennis Boose  Ward 2 
Bruce F. Abens Ward 3 
Bob Chapek  Ward 4 
            
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Fire
Question icon How do I obtain a recreational fire permit?
Answer icon The North Ridgeville Fire Department maintains a recreational fire permit program in order to track recreational fire locations and encourage safe burning practices. For additional information please visit the Fire Department's webpage.
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Income Tax
Question icon What is the tax rate?
Answer icon 1 % (.01 - One percent)
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Question icon Is there reciprocity between cities?
Answer icon No, reciprocity was discontinued in the early 1970's.
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Question icon Is there credit provided?
Answer icon Yes, although we do not receive any of the monies from the work cities a credit for paying to these communities is allowed. The credit  remains at .10 of 1% (.01)
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Question icon How old must you be to file and who must file?
Answer icon North Ridgeville has mandatory filing for ALL residents 18 years or older, having earned income and not fully retired or on permanent disability, whether there is tax due or not. This includes tenants who rent. This income tax is based on earnings not property ownership. NON-RESIDENTS who are engaged in a North Ridgeville business activity i.e., rental property, self employed, partnerships, companies, corporations, etc., are required to file.
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Question icon What are the due dates?
Answer icon The City of North Ridgeville is a member municipality of the Regional Income Tax Agency (R.I.T.A.).  R.I.T.A. is responsible for the administration and collection of all income taxes and serves as an Agent of the City in this capacity.  The annual return form FR is due by April 15th each year. The first quarter is always due with the final return form by April 15th. The second quarter ends June 30th and is due by July 31st. The third quarter ends September 30th and is due by October 31st. The fourth quarter ends December 31st and is due by January 31st.
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Question icon Do I have to pay estimated tax quarterly?
Answer icon Yes, unless your employer is withholding the correct amount of tax for North Ridgeville, this is required by City Ordinance. Current estimated tax not paid on a timely basis is subject to the minimum penalty of $25.00 per quarter.
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Question icon Do college students have to file?
Answer icon Yes, college students who maintain North Ridgeville as their legal address, is considered their resident city. This is the address they maintain for federal and state tax filings, driver's license and/or voters and automobile registration etc. This is due to the large turnover of students each year within the college town.
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Question icon Do I pay taxes on my pension?
Answer icon No. This also includes drawn on deferred compensations, cafeteria plans, IRA's etc., as these were taxed initially by the work and resident cities. When issued it is received on a W2 P/R or 1099 P/R which indicates this is retirement pension and is not taxable to the city.
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Question icon What about property, federal and state taxes?
Answer icon The property taxes are assessed through the county and you must contact the Lorain County Auditor's office or the Treasurer's office at: 329-5212 or 329-5256. Also we can not answer questions regarding the Federal or State income taxes however you can contact the IRS at 1-800-829-1040. The State of Ohio Department of Taxation can be reached at 1-800-282-1780.
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Law Department
Question icon May the Law Department provide me legal advice?
Answer icon Due to legal constraints, the Law Department staff is unable to provide legal advice to residents concerning private legal disputes or any other private matters, such as property disputes or eviction proceedings.
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Mayors Court
Question icon Can I pay for my ticket online?
Answer icon Yes, by clicking this link.  You can also appear for court, pay at the Mayors Court window, or call in to find out your fine and mail in your payment. If you call in, please have your ticket available for reference.
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Miscellaneous
Question icon Is there a citywide yard sale?
Answer icon Yes, and it is typically held in June of each year and sponsored by the North Ridgeville Chamber of Commerce. For further information regarding this event please contact the Chamber at (440) 327-3737.
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Question icon Who should I contact to report a street light outage.
Answer icon
When there is a street light outage, please call 1-888-544-4877 or visit First Energy Corp/Ohio Edison website. By directly contacting First Energy Corp/Ohio Edison, it will speed up the repair time.

For hazardous situations

If the outage presents a hazardous situation - such as broken glass or lens, the fixture is in danger of falling, the wires are exposed, the pole is damaged, leaning or knocked down - DO NOT complete the form. Instead, call your First Energy Contact Center at 1-800-633-4766 immediately.

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Question icon Where do I find an employment application for the City of North Ridgeville?
Answer icon
A printable copy of our employment application can be found under Employment on the City's website or you can obtain a copy from the Administrative Office in City Hall between the hours of 8 AM-4:30 PM, Monday through Friday.
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Question icon What is the NOPEC Residential Electric/Natural Gas Governmental Aggregation?
Answer icon The Northeast Ohio Public Energy Council (NOPEC) is the largest governmental retail energy aggregator in the nation.  NOPEC serves members in 200 communities in 13 counties.  NOPEC serves Columbiana, Cuyahoga, Huron, Lake, Ashtabula, Lorain, Huron, Seneca, Summit, Mahoning, Medina, Portage, Trumbull and Geauga counties. 

NOPEC's mission is to bring the lowest cost energy to the residents and businesses of Northeast Ohio.  The rates that NOPEC negotiates are under multi-year contracts, giving customers the comfort of knowing they won't get a shocking surprise when they open their electric or gas bill.
         
For a more detailed explanation of the NOPEC governmental aggregation you may call 1-855-667-3201 or visit NOPEC’s website:  http://www.nopecinfo.org/ or watch the following 30-minute video: https://youtu.be/nyz_fVPr4vM
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Question icon Where can I get a list of approved landscaping contractors?
Answer icon Contact our Building Department during normal office hours
(440) 353-0822
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Parks & Recreation
Question icon How do I register my bicycle?
Answer icon North Ridgeville residents can purchase a bike license for only $1.00 at the Parks and Recreation office during normal business hours. Bike information, such as serial number, make/model, tire size, color, etc., will be kept on file at the North Ridgeville Police Department.
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Question icon Where can I buy a dog license?
Answer icon Dog licenses can be purchased at the Animal Clinic Northview, 36400 Center Ridge Road.  For more information please call (440) 327-8282.  You may also purchase a dog license at the Lorain County Auditor's Office located at 226 Middle Avenue, Lorain County Administration Building in Elyria or by calling (440) 329-5207.
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Question icon Can I reserve the gazebo at South Central Park?
Answer icon The South Central Park gazebo can be reserved for weddings.  Permits are issued at the Parks and Recreation office at a cost of $25.00.
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Question icon Can I reserve a pavilion at South Central Park?
Answer icon Yes, you can reserve pavilions in South Central Park.  Please visit the Parks & Rec webpage for more information or call (440) 353-0860.
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Question icon Do I need a license to fish at South Central Park?
Answer icon No license is required to fish at South Central Park. Fishing is allowed year round from dawn to dusk.  Catch and release is encouraged.
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Question icon How can I become an instructor?
Answer icon

If you have a special skill, talent, practical knowledge or experience you would like to share, Parks and Recreation will gladly work with you to set up a program. Send a letter of interest to:

Program Supervisor
Parks & Recreation
7327 Avon Belden Road
North Ridgeville, OH 44039

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Question icon How do I become a volunteer?
Answer icon There are plenty of opportunities to volunteer for programs and special events.  Contact the Parks and Recreation Program Supervisor at 353-0880 to see how you can help.
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Police Department
Question icon How do I obtain a copy of a crash report?
Answer icon
Crash reports usually take 3-5 business days to complete. The records department can be reached at (440) 353-0830, between the hours of 6:00 AM and 2:00 PM, Monday thru Friday. When the report is complete, it can be left for you to pick up at your convenience at the dispatch window, which is open 24 hours a day. Your insurance company can request a copy of the report by fax. Our fax number is (440) 353-0834. When requesting a copy of a crash report, please include the report number. If the report number is unknown, include the driver's name, date of crash, and location, as well as your telephone number and fax number in case we have any questions regarding your request.
 
Accident reports are also available online at no cost by visiting https://services.dps.ohio.gov/CrashRetrieval/OHCrashRetrieval.aspx. Private property crashes are not available on this site and can only be obtained from the Police Department.
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Question icon How do I obtain a record check for employment?
Answer icon Records checks for employment purposes are done for residents of North Ridgeville only. If an employer is requesting a record check, the person having the record check done must come to the police department with a drivers license and a letter from their employer requesting the record check. If the employer did not supply this form, we need a written, signed and dated request from the person needing the record check for employment purposes. This record check is through our department only and NOT a criminal history check through BCI or any other law enforcement agency.
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Question icon I need to be fingerprinted for employment purposes. Can the police department do that for me?
Answer icon Recently the Bureau of Criminal Investigation began accepting AFIS (Automated Fingerprint Identification System) prints only. At this time, our department does not have this technology available to the general public. However, there are several locations in Lorain County that can assist you. (Call the police department at (440) 327-2191 for a list of those locations).

We can assist you with fingerprinting if the employer supplies you with a fingerprint card and you are a resident of North Ridgeville, or work in the city. An appointment is not needed, however you may have a short wait until an officer is available to assist you. Be sure to bring your drivers license or state I.D. card with you.
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Question icon Can I have a copy of my arrest report?
Answer icon As long as an arrest is pending court action, it is not considered a public record. Once it has been adjudicated it is available to the public. If a defendant wants a copy of the arrest report they must file a Motion of Discovery with the court. The request is then given to the Prosecutor's Office to consider. If you have an attorney, he or she can do this for you.
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Question icon What is the cost for copies of police reports?
Answer icon The cost for a crash report and log entries is ten cents per page. This cost includes any pages that need to be redacted.
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Question icon What is considered a public record?
Answer icon Any police log or report that is not under investigation or pending any court action is available to the public. Requests need to be as specific as possible and not overly broad. Requests will be handled in a timely fashion and in some cases may take several days before they are available for pick up.  For more information, visit the Records Request webpage.
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Question icon My car was impounded. How do I get it released?
Answer icon Depending on why it was towed and impounded, you may need to get a court order to have it released. If so, get the release order from the court. After obtaining the court order release, or if no court order was required, the owner and two drivers with a valid drivers license need to come to the police department to obtain a release which can be taken to the towing company. Once the fees are paid to the tow company, the vehicle can be released.
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Question icon What towing company does the police department use and where is it located?
Answer icon The towing company is Patton's Five Star Towing, located at 8067 Maddock Road in North Ridgeville. They can be reached at 440-353-9558.
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Question icon Is there a curfew for minors?
Answer icon

Yes. Juveniles under the age of 16 are not permitted to congregate, loiter, or play upon the streets, sidewalks, public places or places of amusement and entertainment, or to remain away from his or her residence or on unenclosed lands within the city between the hours of 11:00 p.m. and 5:00 a.m. unless accompanied by a parent, guardian, a responsible person 21 years of age or older, or a family member eighteen years of age or older.

For Juveniles age 16 and 17, the prohibited hours are between 12:00 midnight and 5:00 a.m. For further information see city ordinance 636.22.

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Question icon Can parents or guardians of juveniles be held accountable for minors who are in violation of the city's curfew?
Answer icon Yes. For further information see city ordinance 636.22.
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Question icon What should I do if there is a house in my neighborhood where I believe drugs are being sold?
Answer icon Contact the police department and report your suspicions. Questions that you may be asked include the days and times when the activity is more prevalent, the description and/or names of any residents of the house, if known, and descriptions of any vehicles that may be involved. It is not necessary to identify yourself, but it will be helpful if you do, so that police officers can contact you with any additional questions they may have. We do not release any information to the suspects regarding people who report drug activity or include that information in any of the investigative reports.
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Question icon What should I do if I am involved in a traffic crash?
Answer icon Remain at the scene and either use a cell phone to call the police or ask someone else to call. Try to give an accurate location as to where the crash occurred. It also helps if you can advise us if anyone was injured or whether any hazardous conditions exist, such as a fire or downed power lines. The more information we have, the better we can ensure that the appropriate emergency equipment is dispatched.
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Question icon What do I do if I witness a traffic crash?
Answer icon

Please remain at the scene if possible. The investigating officer will speak to you when he or she arrives.

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Question icon What do I do if I am a victim of, or witness to, a hit and run crash?
Answer icon Remain at the scene if possible and try to get a license plate number, and vehicle and driver description of the hit and run vehicle. The license plate number is the most important piece of information. Do not attempt to chase a hit and run vehicle, especially if your vehicle is damaged. 
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Question icon What should I do if I witness a crime in progress?
Answer icon Notify the police immediately. Try to be as accurate as possible by noting the vehicle descriptions and license plate numbers, description of suspects and victims. If the victims or suspects leave the scene before the police arrive, note their direction and method of travel.
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Question icon What should I do it I am the victim of a crime?
Answer icon If it is an emergency, call 911. Otherwise call the police department at (440) 327-2191. The dispatcher will collect the necessary information and assign an officer as needed.
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Question icon What should I do if I am stopped by the police for a traffic violation?
Answer icon Pull your vehicle to the right shoulder of the road, place it in park, and turn off the ignition. Remain in your vehicle with your hands on the steering wheel while the officer approaches unless the officer directs you to do otherwise. Tell your passengers to remain in the vehicle and keep their hands in plain view. Do not reach for the glove compartment or reach around inside the vehicle or on your person to retrieve your drivers license until you are directed to do so by the officer. Do not exit your vehicle at any time during the traffic stop unless you are told to do so by the officer.
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Question icon I received a traffic citation. What are my options for taking care of the citation?
Answer icon The officer wrote the court date and time at the bottom of the ticket. Some citations require a court appearance, while others do not. If a court appearance is not required, you may appear at the Clerk of Courts office any time before the court date, during the court's regular business hours, and pay the fine or you can pay online.  If you are unsure whether you are required to appear in court or not, contact the Clerk of Court. The phone numbers for the courts may be found on the back of the ticket.
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Question icon Will your officers respond if I call about a stray cat wandering around my property?
Answer icon  The department will issue you traps to aid in the capture of feral/stray cats. If a feral/stray cat is caught in the borrowed trap, you are legally and financially responsible for it. NRPD will not respond. Some legal options for trapped feral/stray cats include: releasing it back onto your property, contacting rescue organizations, trap-neuter-release (back onto your own property), gaining permission from another land owner to release it upon their property, transporting the cat to a veterinarian/animal clinic to be euthanized.
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Question icon What should I do if I have a problem with a stray dog in my neighborhood?
Answer icon Call the Police Department to report the problem at (440) 327-2191.  Please be able to describe what the dog looks like and if you know where it lives.
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Question icon I have an animal that I can no longer keep. Will officers pick it up and take it to the Animal Protective League (APL)?
Answer icon No. Your animals are your responsibility to care for. You may call the Friendship APL at (440) 322-4321 and see if they have room or can suggest another alternative.
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Question icon What should I do if a stray animal bites me?
Answer icon Seek medical attention if necessary and then call the Police Department to report the bite. Please try to give the investigating officer as much information as possible, including the animal's description and the name and address of the owner if known.
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Question icon Am I allowed to shoot a pellet or BB gun on my property?
Answer icon The use of air guns, BB guns, or pellet guns are permitted within the city by persons 12 years of age or older. Anyone under 12 years of age must be accompanied and supervised by an adult. (ORD 672.09) Any air gun, BB gun, or pellet gun used in violation of this ordinance may be confiscated by the police and its disposition decided by the court.
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Question icon Where can a I purchase a permit for solicitation, how long does it take for approval, how much does it cost, and can multiple people sign up under one business?
Answer icon

Permit applications are available through the Administrative Office or available on the website under Permits, Licensing and Additional Services.  These can be obtained Monday through Friday 8 AM to 4:30 PM. Solicitors obtain an application, fill in the appropriate information and submit it to the Safety Service Director's office for approval.  There is a $50 fee for this permit payable by cash or money order.   

All door-to-door activity of any nature shall be restricted to the hours of 10:00 AM to 8:00 PM.

A violation by the Registrant or any agent thereof any requirement of Ordinance No. 3899-2003 is punishable by a fine up to $250.00 per violation.

A copy of this permit shall be carried by each employee who goes upon the property of citizens in the City of North Ridgeville.

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Question icon Are officers allowed to park in private residential driveways to run radar? I know in alot of cities, they are not allowed.
Answer icon There is nothing legally preventing officer's from using residential driveways or private property to run radar. However, if a property owner prefers that the police not use their property, it is not used. The vast majority of the time, officer's do not utilize residential property unless specifically invited to do so by the property owner, and many homeowners complete written documents giving officers specific permission to utilize their driveway.
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Refuse/Recycling/Yard Waste
Question icon When is garbage and recycling picked up?
Answer icon Each residence is supplied with a blue trash cart and a green recycling cart. Garbage and recycling is picked up every Tuesday throughout the city. Remember that extra trash and bulk items may only be left at the curb for collection on the first full week of the month. This includes old furniture & appliances and amount of extra/bulk trash is unlimited as long as it meets the trash and recycling guidelines.
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Question icon When is yard waste picked up?
Answer icon Yard waste is collected and composted every Tuesday from April through November. Christmas trees will be picked up the first two weeks in January.
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Question icon What if I have yard waste to dispose of before April or after November?
Answer icon You can still get rid of your yard waste. It will be collected every Tuesday if it fits in your blue trash cart and you have it out with your garbage and recycling; it just won't be composted and instead will go into the landfill.
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Question icon What time do they start collection and how early can I put garbage, recycling and yard waste out for pick up?
Answer icon Collection starts at 6:00 AM and can vary from week to week. Your blue trash cart, green recycling cart and yard waste should not be placed at the curb earlier than thirty-six hours before the day of your scheduled collection and should not be placed too close to the street as to create a hazardous condition to drivers and pedestrians. Some developments or associations may have other stipulations regarding when or where these items may be set out for collection so please be sure to check the individual rules and regulations for the area where you live. Remember that extra trash and bulk items may only be left at the curb for collection on the first full week of the month.
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Question icon How many trucks will be coming to my home on collection day?
Answer icon There will be three different trucks collecting these items at different times during the day. It is imperative for residents to have all of their refuse, recyclables and yard waste placed at the curb no later than 6:00 AM on scheduled collection day.
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Question icon What if there is a holiday during the week; when will collection be?
Answer icon

Pick-Up is only delayed one day if a legally recognized major holiday falls on a Monday or Tuesday that week.

Example 1: Memorial Day - Pick-up will be on Wednesday.

Example 2: Thanksgiving Day - Pick up will still be on Tuesday prior to Thanksgiving.

Our current refuse hauler does not work on the following holidays only:

  • New Years Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
  • All other holidays will not affect the weekly collection schedule.

For a schedule of trash/bulk pick-up, visit the Utilities Dept. webpage.

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Question icon Is recycling mandatory in North Ridgeville?
Answer icon No. Recycling is not currently mandatory in North Ridgeville but we strongly encourage all residents to participate in the recycling program. Recycling is not only good for the environment by saving energy and resources but it saves valuable landfill space. You may also be able to receive valuable coupons and rewards by registering for a FREE account at RecycleBank.com.
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Question icon What materials are accepted for recycling?
Answer icon Glass, plastic, cans, newspapers, magazines, junk mail, paperboard and cardboard may be placed in your green recycling cart all together. All glass beverage bottles and jars may be recycled but please rinse the containers and remove the lids and neck rings. The paper labels do not need to be removed from glass bottles or jars. Plastic milk containers and plastic bottles and containers that have the numbers 1 through 7 stamped on the bottom may be recycled and should also be rinsed out. Aluminum and steel cans should be rinsed out and should have any paper labels removed. You may place all of your recyclables in your green cart loose or in blue bags but all of your recyclables must fit into your green cart.  Blue bags outside of  your green cart will not be picked up.
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Question icon What kind of containers do I need to use for my recycling?
Answer icon The green recycling cart provided by Allied Waste.
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Question icon When are Christmas trees picked up?
Answer icon Christmas trees will be collected during a special collection the first two weeks of January each year.
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Question icon How do I get rid of tree branches or brush?
Answer icon Tree shrub and brush trimmings securely tied together forming easily handled packages not exceeding four (4) feet in length or fifty (50) pounds in weight. They should be tied with twine or string (no wire please).
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Question icon Do I need to bag my grass clippings?
Answer icon If you do not currently bag your grass clippings, it is not necessary to do so. The city discourages the bagging of grass clippings and encourages our residents to mulch their grass clippings whenever possible and practical.
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Question icon What kind of containers do I need to use for my yard waste?
Answer icon Yard Waste such as grass clippings, leaves, weeds or garden waste should be placed in paper yard waste bags. These specially designed paper yard waste bags use layers of special reinforced kraft paper that has the proven ability for holding and diverting all kinds of yard waste. In most instances, these all-weatherproof paper bags can be left out in all climates for up to ten days without breaking down. These paper bags are not only stronger than plastic, they can hold yard waste better than plastic. Remember, not all yard waste bags are made alike so please make sure you are buying "wet strength" yard waste bags for maximum durability.
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Question icon Where can I get the special paper yard waste bags?
Answer icon The paper yard waste bags can be found and purchased at many local hardware, home improvement and discount stores.
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Question icon Can I throw out large items such as furniture or appliances on collection day?
Answer icon Yes but bulky waste items such as furniture, mattresses, stoves, washers, dryers and water tanks and extra trash and may only be left at the curb for collection on the first full week of the month. This includes old furniture, appliances and other bulky waste items.  For questionable bulk items, please contact Allied Waste at 440-458-5191 for clarification.
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Question icon Do I need to call someone to have a special pick up for large items?
Answer icon No but your bulky items and extra trash may only be left at the curb for collection on the first full week of the month with the rest of your garbage, recycling and yard waste.
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Question icon What do I need to do if I need to get rid of a refrigerator?
Answer icon In the case of refrigerators or freezers, the door should be removed as a safety precaution. Remember that extra trash and bulk items may only be left at the curb for collection on the first full week of the month.
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Question icon We just moved and we have a lot of boxes to get rid of, what should we do with them?
Answer icon Empty cardboard boxes should be broken down to smaller sizes and placed inside other larger boxes or tied and taped together for easy disposal and placed inside your green recycling cart. Remember that extra trash and bulk items may only be left at the curb for collection on the first full week of the month. This includes old furniture, appliances and other bulky waste items.  For questionable bulk items, please call Allied Waste at 440-458-5191 for clarification.            
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Question icon Is there anything that will not be picked up with the garbage?
Answer icon Yes, construction debris, remodeling materials, auto parts, tires, dead animals, hazardous waste or any other items not deemed to be regular residential refuse will not be collected. Remember that extra trash and bulk items may only be left at the curb for collection on the first full week of the month.
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Question icon Is there someplace that I can take old tires?
Answer icon Yes, the Lorain County Collection Center accepts all sorts of recyclables items from tires, paint, fluorescent bulbs, batteries, household hazardous wastes, etc.  The center is located at 540 South Abbe Road, Elyria and their hours of operation are Monday & Wednesday from 12:00 PM – 6:00 PM and on Saturday from 9:00 AM – 6:00 PM.  Please visit www.loraincounty.us/solidwaste for a complete list of acceptable items or call 440-329-5440.
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Question icon What kinds of tires are accepted and which ones are not accepted?
Answer icon A maximum of 10 tires per visit are accepted on-the-rim or off-the-rim and include; Small equipment, passenger car, SUV, minivan, non-commercial van and pickup truck tires up to 17" rim diameter as well as all bicycle and motorcycle tires. Tires that are NOT ACCEPTABLE for drop off include; semi-truck, trailer and farm equipment tires or any other tires used in the operation of a commercial business or farm.  Please visit www.loraincounty.us/solidwaste for a complete list of acceptable items or call 440-329-5440.
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Question icon Is there someplace that I can take used motor oil?
Answer icon Yes, the city Service Department located at 35010 Bainbridge Road will accept clean used motor oil from Lorain County residents only during regular business hours, Monday through Friday from 7:00 AM to 3:00 PM.
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Question icon Are there any guidelines or limitations to the used motor oil that is dropped off?
Answer icon Clean used motor oil; up to 5 gallons maximum per day, will be accepted. "Clean" means oil not mixed with brake fluid, antifreeze, gasoline or other fluids and is free of most dirt an other solid matter. Used motor oil should be transported only in well-sealed containers. Please call the Service Department in advance at (440) 353-0814 for permission to bring in larger quantities.
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Question icon How can I get an additional blue trash cart?
Answer icon

You may call Allied Waste at (440) 458-5191 and request an additional blue trash cart for an additional quarterly fee, to be billed directly to the customer by Allied Waste. Remember that extra trash and bulk items may only be left at the curb for collection on the first full week of the month.

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Question icon How can I get an additional green recycling cart?
Answer icon You may call Allied Waste at (440) 458-5191 and request an additional green recycling cart at no additional charge.
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Question icon I have an old 25 inch TV that is 5 years old. The repair may be simple (won't turn on). Is there a place that can use it or a recycle center to dispose of electronics?
Answer icon Non-console household televisions up to 27" may be taken to the Lorain County Collection Center. For more information and a list of acceptable items, please visit http://www.loraincounty.us/solidwaste.aspx.
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Question icon Is it possible to discontinue refuse service to a house?
Answer icon By ordinance the refuse charge is linked to the water bill, so if there is water being supplied to the house, the refuse service is also provided. In order to avoid being charged refuse in a vacant home, the water must be shut off at the street by the Utilities Department. For those leaving during the Winter for three months or longer, we can place the water, sewer and refuse service on 'vacation hold', during which time there must be no water consumption on the account. If a home is vacant for other reasons, such as while living elsewhere and selling the home, the only way to stop refuse service is to have the water shut off at the street by the Utilities Department, at which point there would be no bill at all for water, sewer or refuse.
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Service Garage
Question icon Where can I dispense transmission fluid?
Answer icon Please bring the transmission fluid to the Service Department.  We have a used oil drum here.  Engine or transmission oil are both dumped in the same drum to be recycled. 
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Question icon Is the city responsible for replacement of a mailbox damaged by a city plow?
Answer icon If you have a mailbox that has been damaged by a city snow plow, please contact our Service Department at (440) 353-0814 or report it via our webpage. This way we can log it and place you on our schedule to replace or repair your mailbox.
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Treasurer
Question icon How do I apply for CHIP Grant Funding?
Answer icon To view this answer and others pertaining to CHIP funding visit the Treasurer's Office webpage.

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Senior Center
Question icon How do I become a member of the Senior Center?
Answer icon Any senior is always welcome at the Senior Center. If you would like to receive our bi-monthly newsletter to keep up on all of the activity, the cost is $8.00 (to help defray the cost of printing/mailing) and a membership form is available on our webpage.
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Question icon How much does a meal cost from Meals on Wheels
Answer icon A hot, nutritious meal is delivered right to your door Monday through Friday (or weekdays of your choosing) by one of our friendly volunteers. Each meal is delivered before noon and contains a hot entrée, bread, and a cup of fruit or gelatin. We do not accommodate any special diets; however, all of our meals are low in sodium and low in sugar. The price for a meal is $3.25. We do offer a sliding scale and no one is ever turned away for the inability to pay.  For additional information about our Meals-On-Wheels program, please call (440) 353-0857.
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Question icon Is the Senior Van wheelchair accessible?
Answer icon One is equipped with a wheelchair lift. If you need a ride to the Senior Center for activities, the doctor, dentist, banking, therapy, grocery shopping, etc., give us a call at (440) 353-0857.
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Question icon How do I volunteer at the Senior Center?
Answer icon Our volunteers are the heart of the Senior Center and we appreciate them very much! For more information on becoming a volunteer please call (440) 353-0829.
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Question icon What is the Lock Box Program?
Answer icon A lock box is available for the outside of your house to help paramedics/firefighters gain easy access to your home in an emergency situation.  The cost is $20 and an application is available on the Senior Center's webpage.
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Utilities
Question icon What information do I need to set up a bill for electronic payment?
Answer icon Before creating a new enrollment, gather the following information: account number of the bill you want to pay electronically and the address to which the bill is sent, payment account number (of the checking or savings account you will use to pay the bill), routing number (of the institution at which you have the payment account).
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Question icon The balance due on my bill doesn't seem to be right. What should I do?
Answer icon Contact customer service for all questions about your account balance.
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Question icon What if my payment account does not have sufficient funds to cover a payment?
Answer icon We make withdrawals authorized by you from the checking or savings account that you designate as the payment account. As with any payment account, you must provide sufficient funds to cover all payments. Since we have no knowledge of your account balance at any time, we cannot notify you if your payment account has insufficient funds. There may be additional charges for payments attempted against accounts with insufficient funds.
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Question icon What if I change my email address?
Answer icon You can make changes to your information at any time by selecting My Profile from the menu. If you have multiple accounts you can change the email.
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Question icon Is it safe to pay bills online using your service? Can my personal information be seen by others?
Answer icon We are committed to protecting your personal information. In addition, whenever you are viewing or paying bills, you are using a secure connection that fully protects your information. Data you provide cannot be viewed by anyone else on the Web. We do not share your information with anyone else. Security is maintained by industry-standard SSL (secure socket layer) encryption and decryption technology. The SSL protocol is used to ensure that your information is sent directly to us, and that only we can decode it.
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Question icon What kind of access do you have to my checking or savings account?
Answer icon We ONLY have access to your account to make payments that you have authorized. We never access your payment account(s) without your authorization and, as noted above, we never have information about your account balance.
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Question icon How often am I billed, when is the bill sent and when it is due?
Answer icon Customers will receive a bill on a monthly basis. It will be processed around the 1st or 2nd of each month and should arrive by 8th or 9th of each month. The bill is due approximate 16-18 days after the billing date.
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Question icon How much is the fee that is assessed for late payments after the due date?
Answer icon The late fee is equal to 10% of the current water and sewer charge on your bill. There is no late fee assessed on the arrears or for refuse charges.
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Question icon How is my water bill calculated?
Answer icon Your water bill is calculated based on actual or estimated meter readings that are taken on a monthly basis. The measurement of water from your meter is in cubic feet and rates for billing purposes are based on 100 cubic feet.  Water rates are available online or at the Utilities Department.
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Question icon How is my sewer billing amount calculated?
Answer icon Your sewer bill is calculated based on the metered water usage for your home. If the metered water usage is 600 cubic feet, then the sewer bill is calculated for 600 cubic feet.  The most current sewer rates for both residential and commercial customers are available online or at the Utilities Department.
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Question icon Where and how can I pay my North Ridgeville utility bill?
Answer icon You may pay your utility bill at our customer service window inside City Hall, at our drive-up window on the north side of the building or in our night drop, after hours, located next to the drive-up window. Also, you may mail your payment to us by using the return envelope included with your monthly bill, pay at many local banks or online.
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Question icon Why does my water smell or taste funny during the warmer months?
Answer icon Summer brings higher algae counts in greater abundance on Lake Erie. One type in particular, Ceratium hirundinella, has a fishy or grassy taste and odor, which is very common in our area. It's a natural occurrence and it's very difficult to eliminate it totally. In this instance, the water's taste and odor poses no health risks but is less appealing to the senses. Increased algae is a yearly phenomenon that occurs during the hottest months of the year. Natural phosphate and potassium fertilizers filter from the land and are joined by nitrogen in the air and higher lake temperatures. During summer, fish eat in deeper, cooler water, allowing the bacteria to grow without much reduction. Some years are worse than others and are always affected by natural conditions that exist from year to year. Helpful Hint: You should turn off outside spigots and disconnect garden hoses when not in use. When a hose is connected and the spigot is on with water left in the hose, the sun heats up the water in the hose, promoting algae growth. The heating of the water in the hose will also cause it to expand and begin forcing water back inside the house through the inside plumbing. The water from the hose may then be siphoned back into the house when a faucet is turned on inside, thus causing the water that you just got from the faucet to have an unpleasant odor and taste.
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Question icon What can be done if I water my lawn in the summer but I don't want to pay for the sanitary sewer?
Answer icon You may purchase an additional meter for outside water usage, allowing the customer to pay for water that is used outside without paying for the sanitary sewer usage. A permit must be obtained from the Building Department for inspection of the meter set-up. Sewer Deduct Meter installation information and cost is available at the Utilities Department.
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Question icon Do you offer any discounts on services to Senior Citizens?
Answer icon Discounts are offered to residents that are 62 years of age or older. The water discount is realized when the customer uses under the minimum billing amount of 400 cubic feet, they are only charged for the water that is actually used and there are no penalties levied for late payments. The refuse discount is $1.00 off of the current regular residential rate. There is also an additional discount of $1.00 off of the refuse rate for residents that are qualified for the Homestead Exemption through the Lorain County Auditor’s Office. Forms for the water and refuse discounts may be obtained from the Utilities Department or available on the department's webpage. A copy of the approved Homestead Exemption application must accompany the refuse discount for residents applying for the additional refuse discount.
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Question icon What do I need to do to transfer water, sewer and refuse billing into my name?
Answer icon

TRANSFER OF WATER RIGHTS: Codified city ordinance 1046.18, as amended by 4909-2012 states; All applications for water service and requests for initiation of new accounts shall be submitted in person at the Public Utilities Department, or in special circumstances including applications by out-of-state property owners by electronic methods and procedures approved by the Utility Department Supervisor. All property owners or property management agents acting on their behalf must apply for their own service and supply the Public Utilities Department with the bill mailing address and provide a photo identification at that time. A copy of the photo identification shall be retained on file.

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Question icon Do you offer automatic payments through the bank?
Answer icon Yes. Just stop by the Utilities Department and complete the authorization form, which will require a VOIDED check. Your bill will look just like your previous bills except that you will be instructed not to pay the bill since your payment will be automatically deducted from your bank account on the due date.
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Question icon Do you accept credit cards for payments?
Answer icon Yes. You can visit the UBILL Advance link on the city's website to pay using your Visa, MasterCard or checking account.
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Question icon Do I need to enroll in order to pay by credit card or e-check online?
Answer icon No. Just click on the UBILL Advance link and you can pay using your Visa, MasterCard or checking account by selecting the “Pay Now” option as a one time payment. If you do decide to enroll, you can receive, view and pay your bills and also set up payment preferences to handle all of your North Ridgeville utility bill needs every month.
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Question icon Can I pay my bill with a credit card at the office or over the phone?
Answer icon Yes. You will just need to provide the customer service representative with your card or the information needed to process your request.
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Question icon Yesterday was a holiday, will they still be collecting garbage and recyclables today?
Answer icon Our current refuse and recycling hauler, Allied Waste Systems, still collects on certain holidays so they do not alter their schedule for every holiday. The holidays that they do not work are New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. Tuesday collection will only be affected if the holiday falls on a Monday or Tuesday. In that case, pick-up will be delayed one day Wednesday.
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Question icon I've heard that I can get a credit for sewer when I fill up my swimming pool, what do I need to do?
Answer icon City ordinance # 2118-86 provides for sewer credits for filling your swimming pool so long as the pool is at least four feet in height and the water used is at least 80% of the volume needed to fill the pool. You must call the Utilities Office prior to filling your pool and inform us of the size and shape of the pool, date you are filling it along with your name, address and telephone number. The volume of water needed to fill the pool in order to receive credit is then calculated and credit is given based on actual water meter readings obtained from your meter in previous months. More information is available here.
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Question icon How can I dispose of a refrigerator or a freezer?
Answer icon You need to remove the door of the item to prevent a safety hazard to children. Remember that extra trash and bulk items may only be left at the curb for collection on the first full week of the month. This includes old furniture, appliances and other bulky waste items.  For questionable bulk items, please call Allied Waste at 440-458-5191 for clarification.
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Question icon My bill seems really high and I don't think we used that much water, what could be the problem?
Answer icon There are several factors that may contribute to a high water bill. The biggest culprit is a leaking toilet. They are hard to detect since they may be slow leaks that seep right into the toilet bowl or run out the overflow in the back of the toilet tank without making much noise, depending on how severe the leak is, or leaving a mess such as wet floors or carpets. Other factors include but are not limited to, having company over the holidays, water left running while away, other leaks such as dripping faucets or utility tubs, excess laundry or outside watering or washing cars in the summer. Remember that when your water usage increases, your sewer usage also increases.  If you feel this could be the problem, please call the office and we will be happy to set up an appointment.
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Question icon I never received a utility bill this month, what should I do?
Answer icon Unfortunately, for some reason, a bill may get lost in the mail or misplaced. If you notice that you have not received a bill by the 8th or 9th of the month, please call the office and we can tell you how much you owe and when it is due so you can avoid the late fees. You may then mail your payment to us or drop it off at our office. Please include your account number on your check and if you pay in person and need a receipt for cash, we will be happy to give you one.
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Question icon When is garbage, recyclables and yard waste collected in North Ridgeville?
Answer icon Each residence is supplied with a blue trash cart and a green recycling cart.  Garbage, recycling and yard waste is picked up every Tuesday throughout the city. Any additional bags or other garbage cans WILL NOT be picked up except during bulk pick up weeks which is always the first full week of each month.
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Question icon Is there a fee to turn the water on at a property?
Answer icon Generally, a $10.00 fee will be charged to turn the water back on at a property unless the water service has been disconnected due to delinquency. In the event that the water service has been shut off for non-payment of the bill, the turn on fee for the first shut off for non-payment will be $10.00; the turn on fee for the second shut off for non-payment will be $20.00; the turn on fee for the third shut off and each shut off thereafter for non-payment will be $40.00.
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Question icon What if my water was shut off for non-payment but I need it turned back on after regular business hours or on the weekend?
Answer icon If the Water Department is required to re-establish water service after normal business hours, a charge will be added to the applicable turn on fee in an amount equal to the actual cost incurred by the city for the after hours service call. The person making the request for turn will need to appear in person at the North Ridgeville Police Department where you will need to pay the past due amount in full and sign a waiver agreeing to pay the call out fee, which will be included on your next monthly utility bill along with the actual turn on fee.
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Question icon What if I change bank accounts?
Answer icon You can create a new payment account or change your existing payment account at any time. You may then need to select a new payment account as your default payment account and delete the old payment account, if you are no longer using it.
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UBILL
Question icon I am trying to delete a payment account for a checking account that I'm closing, and the system won't let me delete it. Why not?
Answer icon You can not delete an active payment account. A payment account is active if it is either currently selected as the default for a bill or it is selected for paying a bill that you've approved for payment but hasn't yet been paid. In order to delete the payment account, you need to choose a new default payment account whenever that account is used and choose a new payment account if that account is being used for any pending bills. You can then delete the payment account.
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Question icon What are some examples of different types of payment settings?
Answer icon

Click2Pay allows you to make an immediate payment toward a statement. You may make a full or partial payment. You may pay by a credit card or by direct debit to your checking account.

Bill Assistant allows you to automatically pay your bills when they become due. To cover exceptions and/or errors you may set limits on the size of the bill that will be automatically paid. You may also setup recurring payment for a fixed payment amount.

Email Payment allows you to set up a payment order that is triggered when you reply to a new bill email. You set up the account to be charged when your reply is received. Everything else is automatic. If you do not want to pay the full amount due then use the Click2Pay.

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Question icon Can I print a bill?
Answer icon Yes. After displaying the bill, select the Print command from the File menu or press the "Ctrl" and "P" key simultaneously.
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Question icon What if I forget my user ID or password?
Answer icon Contact customer service. They'll verify your identity and provide you with a temporary password via e-mail.
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Question icon How do I find my bank's routing number?
Answer icon The routing number is a nine-digit number that identifies the institution of which you have the account. to find it on a check or on a savings deposit slip, look for the numbers shown below.
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Question icon When I try to display a bill, all I see is a little symbol. What could be the problem?
Answer icon Your documents are stored as Adobe PDF files, and you may not have the Adobe Acrobat Reader plug-in installed. To correct this problem, download the latest version of Adobe Acrobat Reader.
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Question icon What if I decide not to pay a bill online anymore?
Answer icon You are not required to pay online just because you receive a bill electronically. Simply do not make the payment online. In case of Bill Payment Assistant, you may stop paying online by deleting the payment rule. If you are paying by email reply then you delete the email payment order.
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© 2017. City of North Ridgeville – 7307 Avon Belden Road, North Ridgeville, OH 44039 – 440.353.0819