Important Message from NOPEC Regarding Rates (REVISED 9-27-2022)

The current energy markets are experiencing unprecedented price volatility. As your community's trusted energy aggregator, NOPEC is not immune to these current market conditions and is working hard to try and protect residents and small businesses from dramatic price spikes and unfair rates and fees. The current NOPEC electric price, however, is more than the current utility's Price to Compare (PTC). This is because the utility's rate is based off the price of energy that was purchased over 11 months ago when prices were much lower. This difference will continue until May 2023 when the utility's price is expected to adjust to the current market and will likely increase. Until then, residents who are dissatisfied with NOPEC's current electric pricing can call the NOPEC Customer Care Center at 855-667-3201 and ask specifically to be dropped to the utility's default service at no charge (but not to "opt out" of NOPEC).  These customers will then be eligible to rejoin NOPEC's aggregation when the markets normalize.

REVISED 8-26-2022: NOPEC announced all 550,000 electric customers enrolled in the Standard Program Price option will temporarily be transitioned to the utility default service for the remainder of the year and into Spring 2023. NOPEC will immediately notify the electric utilities to return its Standard Program Price accounts to the default service. Depending on each customer's meter read date, it may take one to two billing cycles for the transfer to take effect. NOPEC is forecasting that energy markets will normalize and its electric rates will be in line with the utilities' newly established Price to Compare and all eligible customers in NOPEC member communities will be notified by mail that they will be automatically re-enrolled in NOPEC at that time, unless they notify NOPEC that they wish to opt out. 

Natural gas rates are also increasing, however, NOPEC's current price is still 12% LESS than Dominion's and 28% LESS than Columbia's Standard Choice Offer (SCO) rates.

Despite these troubling times, the energy markets will stabilize. In the meantime, we have received reports that some nefarious energy suppliers are using this uncertainty to their own advantage. Please be wary of offers that sound too good to be true. Most are deceptive and have costly consequences. Never share your utility bill or account information with anyone that contacts you unprompted and carefully review all fine print before signing any contracts. 

As an extra precaution against high utility bills, NOPEC continues to closely monitor current energy-related regulation and legislation to strongly advocate against unfair passthrough charges and rate hikes. We also offer many helpful, simple energy-saving tips on our website to help you manage your usage (nopec.org/residents/energy-tips).

For more information, please contact NOPEC's Customer Care Center at 855-667-3201. Our team is there 24 hours a day, 7 days a week to take your call.