Frequently Asked Questions - The City of North Ridgeville, Ohio


	How can I sign up?
	Just stop by the Utilities Department and complete the authorization form, which will require a VOIDED check.
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	What if my account is with a credit union or savings and loan?
	All Financial Institutions can participate in this program.
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	Will I still receive a monthly utility bill?
	Yes, your bill will look just like your previous bills except that you will be instructed not to pay the bill since your payment will be automatically deducted from your bank account.
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	How will my bill be paid?
	Your banking institution will be notified of the amount due on your account on the “Due Date” and the bank will automatically deduct that amount from your account on that date.
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	What if there isn't enough money in my account when I get my bill?
	There will be enough time to make a deposit because the payment amount is not deducted from your bank account until the due date on your bill, which is approximately 16 days after we send your bill.
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	What if I have a question about the amount of my utility bill?
	Give us a call at the number shown on your utility bill. We will be glad to answer any questions that you have regarding your bill or account. If you do have a question on the amount of your bill, please call us at least one week before the deduction is made to allow us ample time to investigate and make the necessary adjustments, if needed.
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	How can I be sure that my utility bill has been paid?
	Your utility payment will be clearly itemized on your monthly checking account statement sent by the bank.
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	Can I stop the automated bill payment plan?
	Yes, simply notify us in writing at least five business days before the due date of the bill that you wish to discontinue this service.
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	Is there a charge for this service?
	No, the City of does not charge for automated payments. However, there will be a charge for all Returned (Unpaid) ACH Transactions.
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	How soon will my first automated payment take place?
	A prenote (zero dollar transaction) will be produced the first billing month after you sign up for the service. The prenote will allow us to make certain that all of your bank account information has been entered correctly and that there are no problems. The following billing month will be your first actual automatic payment (ACH deduction).
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	Will I need to notify the utilities department if my banking information changes?
	Yes, it is very important to notify us in advance of any changes to your bank account information that we have on file for your automatic payments. A new Authorization Form will need to be filled out when any banking information changes.
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Administrative


	How can I get a garage sale permit?
	This permit is available at the Mayor's office Monday through Friday, 8:00 am to 4:30 pm. Two permits per year, per address are allowed and can be up to four consecutive days (Sundays permissible) at a cost of $2.00 per permit.
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	How can I get a vehicle permit?
	If you are wishing to sell a vehicle, you must obtain a permit. These can be obtained in the Mayor's office Monday through Friday 8:00 am to 4:30 pm. The permit is good for 30 days. Two permits per year per address are allowed at the cost of $2.00.
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	How do I get a solicitors permit?
	Permit applications are available through the Administrative office. These can be obtained Monday through Friday 8:00 am to 4:30 pm. Solicitors obtain an application, fill in the appropriate information and submit it to the Safety Service Director's office for approval. There is no fee for this permit. Please bring a copy of the employer/organization's credentials showing the exact relationship and authority of the registrant to the business represented. A letter signed by a person of authority to so authorize from the business will suffice. A copy of Drivers License/Photo I.D. is required for each person soliciting as well as their contact phone number. All door-to-door activity of any nature shall be restricted to the h ours of 10:00 am to 8:00 pm. A violation by the Registrant or any agent thereof any requirement of Ordinance No. 3899-2003 is punishable by a fine up to $250.00 per violation. A copy of this permit shall be carried by each employee who goes upon the property of citizens in the City of North Ridgeville.
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	How do I get a dog license?
	Dog licenses can be purchased at the Grateful Dog Bakery, 31966 Center Ridge road, 440-353-1990 or at the Lorain County Administration Building in Elyria, 226 Middle Avenue or call 440-329-5000.
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	How do I get a mobile frozen dessert permit?
	The mobile frozen dessert permit (ice-cream truck vendors) applications are available in the Administrative off Monday-Friday 8:00 am to 4:30 pm. There is a $25.00 fee. Applications must be filled out and all criteria met before permit is approved by the Safety Service Director. Each vehicle has to have a driver who is at least 21 years of age and possess a valid driver's license. Each vehicle shall be accompanied by at least one employee to assist in sales and observation of traffic. Outer garments or uniforms are affirmed to be clean and to display the name of the employer. A copy of a current and valid food establishment permit issued by the Health District authorities is needed. Proof of at least $300,000.00 bodily injury and property damage insurance is shown. A copy of an inspection of the vehicle by someone qualified to do so is attached showing: in letters of not less than two inches, the vehicle displays the product names, the manufacturer, and the employer's name and telephone number. the vehicle is of commercial metal construction, properly insulated, in good repair, well-painted, and clean and sanitary both inside and out.
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	How do I get married by Mayor Gillock?
	Make appointment at mutually agreeable time with the Mayor's Administrative Assistant Sandy or Safety-Service Director's Administrative Assistant Robin. Mayor does weddings 9 a.m. to 4 p.m., Mon. through Fri. If the Mayor is not available, weddings may be performed by the Safety Service Director. Take Mayor's name and date of wedding to the Probate Court at the Justice Center, 225 Court Street, 6th Floor, Elyria. For further information regarding their requirements, costs, etc., visit their link at www.loraincounty.com/probate or call 329-5295 or 329-5176. The Probate Court will give you a packet which you bring to the Mayor's Office anytime during regular business hours, BUT NO LATER THAN 2 DAYS BEFORE THE DATE OF THE WEDDING, so that forms may be filled out and the ceremony prepared. Mayor asks that you make a $100 donation when bringing in your license which he gives to the North Ridgeville Senior Center. (Cash, checks or money orders only. Make checks payable to Seniors, Inc.) Return on the chosen date and come to the Mayor's Office to gather. You are allowed to have guests, but witnesses are not required. The ceremony will take place in our Council Chambers. Cameras, music, flowers, etc., are acceptable. The ceremony will take approximately 10 minutes. Please feel free to call 353-0811 or 353-0819 if you have any further questions. Between December 1, 2003 and August 10, 2008, Mayor Gillock has performed over 160 weddings.
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Building Department


	What is a building permit?
	A building permit is your formal permission to begin construction, demolition, addition or renovation on your property. The Building Department's certified plans examiners must review your plans to ensure that they comply with the Residential Code of Ohio, local Zoning Ordinances, and other applicable regulations. Building permits regulate types of construction allowed and ensure that building standards are met. The building permit process protects the owner's interests and those of the community at large, and helps to ensure that structural changes are safe. By obtaining a permit, you can also take advantage of the professional expertise of the Building Department's State of Ohio Certified Inspectors. Our staff, Plan Examiners and Inspectors can offer suggestions to help you solve or avoid construction problems. It is to your advantage to ensure that you or your contractor obtain the necessary permits and schedule the required inspections.
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	When do I need a building permit?
	You will need a building permit if you plan to: Construct a new house Renovate, repair or add to a house Demolish or remove all or a portion of a building Install, change, or remove partitions and load bearing walls Make new openings for, or change the size of, doors and windows Build a detached garage, outbuilding or storage shed Build a balcony or deck Finishing a basement Install or modify heating, plumbing or air-conditioning systems Install or reconstruct chimneys or fireplaces Install or add to a driveway Build a fence Install a lawn sprinkler system Put in an in-ground or above ground pool
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	I want to demolish / tear down my garage. Do I have to rebuild a new one?
	Yes, within six (6) months.
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	What is the largest size garage that I can build on my property?
	No detached garage shall exceed 26’ in length or width or be over 676 square feet in area in any residential district zone with ½ acre or less. On lots greater than ½ acre the total lot coverage (footprint of all structures added together) cannot exceed 10%.
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	Can I have more than 1 outbuilding or garage?
	Each dwelling may have both a private detached garage and an outbuilding. You should also verify with your Homeowner’s Association regarding regulations for your development.
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	How high can my garage or outbuilding be?
	One story or 15 feet to the mean point of the roof (halfway between peak and eave). In agriculturally zoned areas or property greater than ½ acre outbuildings shall not exceed 35 feet in height.
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	Do I need to have a floor drain in my new garage?
	No, but if you want to install one it must be tied into the sanitary sewer.
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	How close to the rear and side yard property lines can I build the garage?
	The garage or outbuilding must be at least 5’ from property lines and 10’ from any other structure on the lot. Refer to: Setback And Lot Requirements For Zoning Districts
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	How many layers of shingles can I have on my garage (or house)?
	The maximum number of roofs permitted is two (2). After that, a complete tear-off is required.
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	Can I put shingles on a low sloped or flat roof?
	If the roof has a pitch of 2/12 or less, than a rolled type roofing is required.
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	Are garage lights required?
	No, if there is no electrical run to the garage. Yes, if there is electrical run to the garage. This light must illuminate entrance doors of the garage.
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	Can I construct a carport instead of a garage (or add a carport to my garage) ?
	Yes, you will need to meet the setback requirements and must submit drawings and application to the Building Department.
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	What is the largest size deck I can build & are there any restrictions?
	There is no size limit except that allowed within the setback requirements of your property. The deck may extend a maximum of 10’ into the required rear yard. Uncovered porches may extend a maximum of 5’ into the required front yard. The deck must be a minimum of 5’ from side property lines. Any deviation from the above may require a zoning variance.
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	Do I need construction drawings for a deck permit?
	Yes
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	What should deck drawings show on them?
	Size of the deck (length & width); Square footage of deck; Location, distance & depth of 4x4 posts (Minimum depth of postholes is 36 inches deep); Size & spacing of floor joists; Type of wood used for decking. Railings for deck & steps (if over 30 inches or 4 risers high); Spindles for railings (spindle spacing less than 4” clear between); Stairs showing riser & tread dimensions. You may use the example drawings in the Deck permit packet as a guide or fill in blanks & modify as needed depending on the complexity of your design.
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	Can I build my fence on the property line?
	No, the fence can be built up to but not on the property line. A privacy or barred fence must be held 2’ off the property line for maintenance. There must be a 4’ gate within 10’ of the house.
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	Can I run the fence down to the public sidewalk in my front yard?
	In the front yard a fence must not exceed 3½ feet in height and the fence must be 50% open. A fence may not be located in the Right of Way.
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	How high can my fence be?
	The maximum height for a solid privacy fence is six (6) feet from the front building line to the rear otherwise a fence from the front building line in the front or side yard may only be 3 ½ feet high.
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	How deep do I have to dig the postholes for my fence?
	3 feet deep is recommended
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	Does the 'good' side of a fence have to face my neighbor's yard?
	Yes
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	Do I need a permit to construct a fence?
	Yes. See permit fees with the application.
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	Is a permit needed to put shingles on my roof?
	Yes, and the contractor is required to be registered in the City of North Ridgeville.
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	How many layers of shingles can I have on my roof?
	The maximum number of roofs permitted is two (2). After that, a complete tear-off is required.
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	Can I put shingles over a tile or slate roof?
	Only if the shingle manufacture states that their product can be installed over tiles or slate.
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	Can I run my downspouts into the storm sewer?
	No, all downspouts (for new construction) must be run to grade on splash blocks. On an existing building it is recommended that they be run to splash blocks.
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	When do I use shingles vs. rolled roofing?
	Shingles can be used on roofs with a pitch of 2/12 or steeper. Less than 2/12 requires rolled roofing or membrane roof.
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	Do I need to be registered (as a contractor) to do construction work in North Ridgeville?
	Yes
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	Where may I obtain an Application for Contractor Registration?
	Applications for Contract Registration are available in the office, on the Building Department web page or you may contact the Building Department at (440) 353-0822 and an application packet can be e-mailed or faxed to you.
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	When can I register as a contractor in North Ridgeville?
	Monday through Friday (Excluding holidays) 8:00 A.M. - 4:30 P.M.
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	How much does is cost to register as a contractor?
	General Contractor $200.00 Subcontractors $70.00
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	Do I need to be bonded to work in North Ridgeville?
	Yes, bond in the amount of $25,000.00 on the bond form in the Contractor’s Registration Package.
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	Do I need to have insurance to work in North Ridgeville?
	Yes, you need to provide our office with a current Certificate of Insurance with the City of North Ridgeville, Ohio named as the Certificate Holder.
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	How much insurance do I need to have to get registered as a contractor?
	Minimum $500,000/$1,000,000 Liability AND $10,000 Property Damage
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	When are inspections required?
	It is the responsibility of the permit holder to call for all required inspections. Review the inspection steps with the Building Department person assigning the permit. Whenever an inspection has been requested and work is found to be incomplete or in need of correction(s), there may be a re-inspection fee imposed ($50.00 residential construction, $100.00 commercial construction)
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	Can I start work before registering or securing a permit?
	No. Permits will not be issued until the Contractor is registered.
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	Do my subcontractors have to register with the city to work in North Ridgeville?
	All subcontractors shall be registered with the City of North Ridgeville.
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	Can I put my company sign in the yard of a dwelling I am doing work on?
	Temporary signage is permitted, 600 square inches maximum.
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	Can I register as a general contractor doing more that one type of work?
	See the Registration Form for list of contractor types.
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	What size pool needs a permit to install?
	Any pool with a diameter of twelve (12) feet or greater. If the pool depth is 18” to 48” a fence is required.
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	What do I need to do to obtain a pool permit?
	Bring the following to the Building Department: Completed application; Plot plan; The paperwork that comes with your pool, pump & filter
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	What is a plot plan?
	A plot plan is a "Birds-eye" view of your yard showing the following: Your house Your garage Any other structures on your property The location of the proposed above ground swimming pool, deck or outbuilding, etc. Where the fence is located The distances from the outside of the pool to the fence, garage, house etc. Location of where the electrical receptacle will be for the pool pump/filter
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	Can the pool be placed in the front or side yard?
	No - not without seeking a Zoning variance & approval from the BZA
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	Can I put the pool at the rear or side yard property line(s)?
	The pool shall be a minimum of five (5) feet from the rear & side yard property lines.
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	Is a permit needed for the pool pump/ filter electricity?
	This is included in your pool application fee, see the diagram included in the pool permit package for information
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	Can I use the receptacle in my garage for the pool pump/filter?
	Yes, if it conforms to the current National Electrical Code. Contact Building Department.
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	Can I use exterior lighting for the pool?
	Exterior lights used to illuminate any pool shall be arranged and shaded as to reflect light away from adjoining premises & public streets. Such lights shall be turned off between 10:00 P.M. and 8:30 A.M.
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	Is a fence required for my pool?
	Yes, if the pool is 18” or deeper. The fence needs to adhere to the following: 1. The (Building Department) approved fence shall have a minimum height of four (4) feet. 2. It shall completely enclose the surrounding pool area. NOTE: A building or existing wall may be used as a part of such enclosure. 3. Gates or doors opening through such fence / enclosure shall be of self-closing & self-latching construction and shall be designed to permit locking and shall be kept locked when the pool is not in actual use, or is left unattended.
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	Do I need a permit to construct a concrete or asphalt driveway?
	Yes, extensions to existing or a new driveway requires a permit
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	Do I need a permit to construct a service or postal walk?
	No
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	Do I need a permit to construct a concrete patio ?
	No, as long as it is not used for vehicular traffic / parking. Do not direct storm run off onto adjacent property.
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	What information do I need to secure a driveway permit?
	A plot plan or drawing showing the location of the driveway. Show length & width dimensions Show total square feet Show type of material (concrete or asphalt) Completed application form
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	How much does a driveway permit fee cost?
	See Permit Fees
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	Are permits required for public sidewalks and street aprons?
	Yes, permits are required for both.
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	Do I need to install wire mesh in the driveway?
	No, wire mesh is not required. It is recommended that either wire mesh or fiber be used.
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	What type of base is needed for the driveway?
	Compacted Gravel 4” thick - no larger than two (2) inches in diameter or other material approved by the Building Department.
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	How close to the property line can I construct my driveway?
	You can construct the driveway up to but not on the property line. Do not direct storm water runoff onto adjacent property.
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	Where are expansion joints required?
	At the garage; At the public sidewalk; At any service / postal walk; At any property line if two (2) driveways are being constructed side by side; 1” thick at a concrete street.
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	Do I need to have a driveway drain?
	No, however the rainwater must flow to the street or your property only. Rainwater shall not flow to your house, garage or to an adjoining property.
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	When does the Building Department need to inspect the concrete driveway work?
	1. Call for an inspection upon completion of the setting of forms / stone. (24 hour notice is required for this inspection). 2. Call for a final inspection of the driveway when forms have been removed and backfilled.
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	When does the Building Department need to inspect the asphalt driveway work?
	Call for final inspection when asphalt driveway completed.
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	What type of tree can I plant in my tree lawn?
	The following list of trees shall be permitted in tree lawns (Right-of-Way). Any other species of tree(s) not on the following list shall require the approval of the City of North Ridgeville.
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	We are interested in putting in a rain barrel to capture some of the run-off from the roof downspout at our residence. This captured water would then be used to water flowers and gardens. What requirements are in place for a rain barrel system?
	There are currently no requirements or restrictions for rain barrels in the City of North Ridgeville.
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	Is ice and water shield required to be put on in the city of north ridgeville
	The Residential Code of Ohio requires ice guard be installed where the average temperature in January is 25 degrees F or less. The Chief Building Official has determined through historical data that North Ridgeville does not fall into that average, therefore while we do highly recommend ice and water shield, it is not enforced as a required element in North Ridgeville.
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Community Announcements


	How do I remove my email address?
	If you do not wish to receive the community email, please send an email to Remove, or call our main office at (440) 353-0819 and ask for your email name to be removed.
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Council, Boards & Commission

What ward do I live in?

If you need to find the ward you live in, refer to this ward map and find your location.

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Who is the representative for my ward?

Ward 1	Nancy Buescher
Ward 2	Dennis Boose
Ward 3	Richard Jaenke
Ward 4	Bob Olesen

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How do I contact a council official?

If you need to contact a council official, you can email them, or you can call the office of the Clerk of Council and leave a message at 440-353-0513 or 440-353-1508.

Bernadine Butkowski	President of Council
Kevin Corcoran	Member at Large
Ray McLaughlin	Member at Large
Nancy Buescher	Ward 1
Dennis Boose	Ward 2
Richard Jaenke	Ward 3
Bob Olesen	Ward 4

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Fire


	How do I obtain a recreational fire permit?
	The North Ridgeville Fire Department maintains a recreational fire permit program in order to track recreational fire locations and encourage safe burning practices. For additional information please visit the Fire Department page.
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Income Tax


	What is the tax rate?
	1 % (.01 - One percent)
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	Is there reciprocity between cities?
	No, reciprocity was discontinued in the early 1970's.
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	Is there credit provided?
	Yes, although we do not receive any of the monies from the work cities a credit for paying to these communities is allowed. The credit remains at .10 of 1% (.01)
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	How old must you be to file and who must file?
	North Ridgeville has mandatory filing for ALL residents 18 years or older, having earned income and not fully retired or on permanent disability, whether there is tax due or not. This includes tenants who rent. This income tax is based on earnings not property ownership. NON-RESIDENTS: Who are engaged in a North Ridgeville business activity i.e., rental property, self employed, partnerships, companies, corporations, etc.
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	What are the due dates?
	The annual return form FR is due by April 15th each year. The first quarter is always due with the final return form by April 15th. We do not bill separately for the first quarter estimated tax, this is incorporated into our final return form. The second quarter ends June 30th and is due by July 31st. The third quarter ends September 30th and is due by October 31st. The fourth quarter ends December 31st and is due by January 31st. Bills are sent as a convenience for the remaining three quarters with the amounts and due dates indicated.
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	Do I have to pay estimated tax quarterly?
	Yes, unless your employer is withholding the correct amount of tax for North Ridgeville, this is required by City Ordinance. Current estimated tax not paid on a timely basis is subject to the minimum penalty of $25.00 per quarter. This statement is clearly noted on each bill.
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	Do college students have to file?
	Yes, college students who maintain North Ridgeville as their legal address, is considered their resident city. This is the address they maintain for federal and state tax filings, driver's license and/or voters and automobile registration etc. This is due to the large turnover of students each year within the college town.
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	Do I pay taxes on my pension?
	No. This also includes drawn on deferred compensations, cafeteria plans, IRA's etc., as these were taxed initially by the work and resident cities. When issued it is received on a W2 P/R or 1099 P/R which indicates this is retirement pension and is not taxable to the city.
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	What about property, federal and state taxes?
	Information for property taxes can not be answered by this office. This is the city income tax office and can only answer questions regarding the city income tax which is based on earned income. The property taxes are assessed through the county and you must contact the Lorain County Auditor's office or the Treasurer's office at: 329-5212 or 329-5256. Also we can not answer questions regarding the Federal or State income taxes however you can contact the IRS at 1-800-829-1040. The State of Ohio Department of Taxation can be reached at 1-800-282-1780.
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	Does the income tax department still compute the city income tax?
	Yes, the Tax Department will compute the city tax return for you at no charge. You must provide the income tax office with your W2 form(s) by March 15th each year and we will complete the billing computation and return it for you. This is a service offered to the residents for their tax dollars.
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Law Department


	May the Law Department provide me legal advice?
	Due to legal constraints, the Law Department staff is unable to provide legal advice to residents concerning private legal disputes or any other private matters, such as property disputes or eviction proceedings.
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Mayors Court


	Can I pay for my ticket over the Internet?
	No, you can appear for court, pay at the Mayors Court window, or call in to find out your fine and mail in your payment. If you call in, please have your ticket available for reference.
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Miscellaneous


	Is there a city wide yard sale?
	Yes, it is called "Trash to Treasure" days. North Ridgeville Visitor's Bureau hosts it. For further information regarding this event please contact NRVB at 440-327-3737.
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	Who should I contact to report a street light outage.
	When there is a street light outage, please call or log-on to First Energy Corp/Ohio Edison. By directly contacting First Energy Corp/Ohio Edison, it will speed up the repair time. For hazardous situations If the outage presents a hazardous situation - such as broken glass or lens, the fixture is in danger of falling, the wires are exposed, the pole is damaged, leaning or knocked down - DO NOT complete the form. Instead, call your First Energy Contact Center immediately.
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	Where do I find an employment application for the city of North Ridgeville?
	A printable copy of our employment application can be found by clicking on "Form, Permits, and Licenses" on the green menu bar located on our main and most sub pages. Here is a direct link -
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	What is the NOPEC Residential Electric Governmental Aggregation rates / pricing, 2009- 2010 ?
	NOPEC wishes to explain the residential customer pricing information you may have seen in recent advertisements. For eligible residential customers in NOPEC’s member communities (rate code RS), the base rates for electricity usage will be a fixed rate as follows: $0.0651 per kWh in August 2009 $0.0559 per kWh for September 2009 - December 2009 $0.0584 per kWh for January 2010 – May 2010 $0.0680 per kWh for June 2010 $0.0724 per kWh for July and August 2010 $0.0621 per kWh for September 2010 until your January 2011 meter reading date The base prices above include generation, transmission, generation related components, which are charges associated with the costs of purchased power and the cost to deliver the power through the transmission system and alternative energy resource requirement compliance costs, plus an uncollectible costs adder of $0.000539/kWh. On average, these base prices are presently estimated to be lower than the Price to Compare* by the following percentages: About 12% lower in August through December 2009 About 8% lower in the first six months of 2010 About 2% lower from July 2010 through your January 2011 meter reading date *NOTE: These discounts are not cumulative. Actual discounts may vary from the stated current percentage discounts over the period of your service because your Price to Compare may change over these periods based on your usage, seasonality or any changes made by the utility to its calculations. Also, due to the tiered structure of the utility’s residential electric generation rate for the months of June, July or August, your actual savings during those months will be lower for customers whose monthly usage during any of those months is below 950 kWh. Certain residential customers (for example customers eligible for the residential non-standard credit provision under rider EDR) are not eligible for NOPEC’s program. Those customers should evaluate other offers before making a decision to change suppliers. For a more detailed explanation of the NOPEC governmental aggregation pricing please review the opt-out materials you received in the mail or if you have further questions regarding the NOPEC governmental aggregation pricing, you may call NOPEC/GEXA at 800-292-9284. For a more detailed explanation regarding NOPEC residential electric governmental aggregation pricing, please see NOPEC’s website: www.nopecinfo.org
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	Where can I get a list of approved landscaping contractors?
	Contact our Building Department during normal office hours 440-353-0822
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Parks & Recreation


	How do I register my bicycle?
	North Ridgeville residents can purchase a bike license for only $1.00 at the Parks and Recreation office during normal business hours. Bike information, such as serial number, make/model, tire size, color, etc., will be kept on file at the North Ridgeville Police Department.
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	Where can I buy a dog license?
	Dog licenses can be purchased at the Grateful Dog Bakery, 31966 Center Ridge Road. For more information please call 353-1190.
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	Can I reserve the gazebo at South Central Park?
	The South Central Park gazebo can be reserved for weddings. Permits are issued at the Parks and Recreation office at a cost of $25.00.
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	Can I reserve a pavilion at South Central Park?
	South Central Park pavilions are not reserved. They are free on a first come first serve basis.
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	How can I find a babysitter?
	If you are looking for a babysitter you can call the Parks and Recreation at 353-0860 for a list of American Red Cross certified babysitters.
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	Do I need a license to fish at South Central Park?
	No license is required to fish at South Central Park. Fishing is allowed year round from dawn to dusk. Catch and release is encouraged.
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	How can I become an instructor?
	If you have a special skill, talent, practical knowledge or experience you would like to share, Parks and Recreation will gladly work with you to set up a program. Send a letter of interest to: Program Supervisor Parks & Recreation 7327 Avon Belden Road North Ridgeville, OH 44039
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	How do I become a volunteer?
	There are plenty of opportunities to volunteer for programs and special events. Contact the Parks and Recreation Program Supervisor at 353-0880 to see how you can help.
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Police Department


	How do I obtain a copy of a crash report?
	Crash reports usually take 3-5 business days to complete. The records department can be reached at 440-353-0830, between the hours of 6:00 a.m. and 2:00 p.m. Monday thru Friday. When the report is complete, it can be left for you to pick up, at your convenience, at the dispatch window, which is open 24 hours a day. Your insurance company can request a copy of the report by FAX. Our Fax number is 440-353-0834. When requesting a copy of a crash report, please include the report number. If the report number is unknown, include the driver's name, date of crash, and location, as well as your telephone number and FAX number in case we have any questions regarding your request.
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	How do I obtain a record check for employment?
	Records checks for employment purposes are done for residents of North Ridgeville only. If an employer is requesting a record check, the person having the record check done must come to the police department with a drivers license and a letter from their employer requesting the record check. If the employer did not supply this form, we need a written, signed and dated request from the person needing the record check for employment purposes. This record check is through our department only and NOT a criminal history check through BCI or any other law enforcement agency.
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	I need to be fingerprinted for employment purposes. Can the police department do that for me?
	Recently the Bureau of Criminal Investigation began accepting AFIS (Automated Fingerprint Identification System) prints only. At this time, our department does not have this technology available to the general public. However, there are several locations in Lorain County that can assist you. (Call the police department at 440-327-2191 for a list of those locations). We can assist you with fingerprinting if the employer supplies you with a fingerprint card and you are a resident of North Ridgeville, or work in the city. An appointment is not needed, however you may have a short wait until an officer is available to assist you. Be sure to bring your drivers license or state I.D. card with you.
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	Can I have a copy of my arrest report?
	As long as an arrest is pending court action, it is not considered a public record. Once it has been adjudicated it is available to the public. If a defendant wants a copy of the arrest report they must file a Motion of Discovery with the court. The request is then given to the Prosecutor's Office to consider. If you have an attorney, he or she can do this for you.
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	What is the cost for copies of police reports?
	The cost for a crash report is ten cents per page, and the cost for log entries is five cents per page. This cost includes any pages that need to be redacted.
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	What is considered a public record?
	Any police log or report that is not under investigation or pending any court action is available to the public. Requests need to be as specific as possible and not overly broad. Requests will be handled in a timely fashion and in some cases may take several days before they are available for pick up.
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	My car was impounded. How do I get it released?
	Depending on why it was towed and impounded, you may need to get a court order to have it released. If so, get the release order from the court. After obtaining the court order release, or if no court order was required, the owner and two drivers with a valid drivers license need to come to the police department to obtain a release which can be taken to the towing company. Once the fees are paid to the tow company, the vehicle can be released.
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	What towing company does the police department use and where is it located?
	The towing company is Patton's Five Star Towing, located at 8067 Maddock Road in North Ridgeville. They can be reached at 440-353-9558.
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	Is there a curfew for minors?
	Yes. Juveniles under the age of 16 are not permitted to congregate, loiter, or play upon the streets, sidewalks, public places or places of amusement and entertainment, or to remain away from his or her residence or on unenclosed lands within the city between the hours of 11:00 p.m. and 5:00 a.m. unless accompanied by a parent, guardian, a responsible person 21 years of age or older, or a family member eighteen years of age or older. For Juveniles age 16 and 17, the prohibited hours are between 12:00 midnight and 5:00 a.m. For further information see city ordinance 636.22.
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	Can parents or guardians of juveniles be held accountable for minors who are in violation of the city's curfew?
	Yes. For further information see city ordinance 636.22.
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	What should I do if there is a house in my neighborhood where I believe drugs are being sold?
	Contact the police department and report your suspicions. Questions that you may be asked include the days and times when the activity is more prevalent, the description and/or names of any residents of the house, if known, and descriptions of any vehicles that may be involved. It is not necessary to identify yourself, but it will be helpful if you do, so that police officers can contact you with any additional questions they may have. We do not release any information to the suspects regarding people who report drug activity or include that information in any of the investigative reports.
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	What should I do if I am involved in a traffic crash?
	Remain at the scene and either use a cell phone to call the police or ask someone else to call. Try to give an accurate location as to where the crash occurred. It also helps if you can advise us if anyone was injured or whether any hazardous conditions exist, such as a fire or downed power lines. The more information we have, the better we can ensure that the appropriate emergency equipment is dispatched.
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	What do I do if I witness a traffic crash?
	Please remain at the scene if possible. The investigating officer will speak to you when he or she arrives.
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	What do I do if I am a victim of, or witness to, a hit and run crash?
	Remain at the scene if possible and try to get a license plate number, and vehicle and driver description of the hit and run vehicle. The license plate number is the most important piece of information. Do not attempt to chase a hit and run vehicle, especially if your vehicle is damaged.
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	What should I do if I witness a crime in progress?
	Notify the police immediately. Try to be as accurate as possible by noting the vehicle descriptions and license plate numbers, description of suspects and victims. If the victims or suspects leave the scene before the police arrive, note their direction and method of travel.
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	What should I do it I am the victim of a crime?
	If it is an emergency, call 911. Otherwise call the police department at 440-327-2191. The despatcher will collect the necessary information and assign an officer as needed.
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	What should I do if I am stopped by the police for a traffic violation?
	Pull your vehicle to the right shoulder of the road, place it in park, and turn off the ignition. Remain in your vehicle with your hands on the steering wheel while the officer approaches unless the officer directs you to do otherwise. Tell your passengers to remain in the vehicle and keep their hands in plain view. Do not reach for the glove compartment or reach around inside the vehicle or on your person to retrieve your drivers license until you are directed to do so by the officer. Do not exit your vehicle at any time during the traffic stop unless you are told to do so by the officer.
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	I received a traffic citation. What are my options for taking care of the citation?
	The officer wrote the court date and time at the bottom of the ticket. Some citations require a court appearance, while others do not. If a court appearance is not required, you may appear at the Clerk of Courts office any time before the court date, during the court's regular business hours, and pay the fine. If you are unsure whether you are required to appear in court or not, contact the Clerk of Court. The phone numbers for the courts may be found on the back of the ticket.
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	Does the city pick up stray cats?
	No.
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	Can I arrange for a tour of the police department?
	Yes. Call 440-327-2191 and arrangements can be made.
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	What should I do if I have a problem with a stray animal in my neighborhood?
	You may call the police department to report the problem. Our Humane Officer works from 7:00 A.M. to 3:00 P.M. Monday through Friday. However, we will respond any time of the day or night if the animal is aggressive or dangerous. It will be very helpful if you can tell us where the animal's owner lives so that we can speak with them concerning the problem and/or take enforcement action if needed.
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	I have an animal that I can no longer keep. Will the police department pick it up and take it to the Animal Protective League?
	No. Your animals are your responsibility to care for. You may call the Lorain County Animal Protective League and see what they suggest that you do. Another possible option is to contact your veterinarian and see if he/she can assist in finding a home for you pet.
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	I am having problems with wild animals. Is there anything that the police department can do to help me?
	Call and speak to the Humane Officer. If he can't assist you, the police department has the telephone numbers of several persons who specialize in dealing with wild animals. If the animals that you are having problems with are mice, bees, snakes, or something of that nature, then you must call an exterminator.
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	What should I do if a stray animal bites me?
	Seek medical attention immediately if the injury is serious in nature. If a doctor treats you they are required by law to report the bite. Call the police department as soon as possible to report the bite. Please try to give the investigating officer as much information as you can, including the animal's description and the name and address of the owner if known.
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	Am I allowed to shoot a pellet or BB gun on my property?
	The use of air guns, BB guns, or pellet guns are permitted within the city by persons 12 years of age or older. Anyone under 12 years of age must be accompanied and supervised by an adult. (ORD 672.09) Any air gun, BB gun, or pellet gun used in violation of this ordinance may be confiscated by the police and its disposition decided by the court.
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	Where can a I purchase a permit for solicitation, how long does it take for approval, how much does it cost, and can multiple people sign up under one business?
	Permit applications are available through the Administrative office. These can be obtained Monday through Friday 8:00 am to 4:30 pm. Solicitors obtain an application, fill in the appropriate information and submit it to the Safety Service Director's office for approval. There is no fee for this permit. Please bring a copy of the employer/organization's credentials showing the exact relationship and authority of the registrant to the business represented. A letter signed by a person of authority to so authorize from the business will suffice. A copy of Drivers License/Photo I.D. is required for each person soliciting as well as their contact phone number. All door-to-door activity of any nature shall be restricted to the h ours of 10:00 am to 8:00 pm. A violation by the Registrant or any agent thereof any requirement of Ordinance No. 3899-2003 is punishable by a fine up to $250.00 per violation. A copy of this permit shall be carried by each employee who goes upon the property of citizens in the City of North Ridgeville.
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Refuse/Recycling/Yard Waste

When is garbage and recycling picked up?

Each residence is supplied with a blue trash cart and a green recycling cart. Garbage and recycling is picked up every Monday/Tuesday throughout the city (please contact the Utilities Department for the collection day in your neighborhood). Any additional bags or other garbage cans WILL NOT be picked up except on the first scheduled collection day of each month.

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When is yard waste picked up?

Yard waste is collected and composted every Monday/Tuesday from April through November. Christmas trees will be picked up the first two weeks in January.

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What if I have yard waste to dispose of before April or after November?

You can still get rid of your yard waste. It will be collected every Monday/Tuesday if it fits in your blue trash cart and you have it out with your garbage and recycling; it just won't be composted and instead will go into the landfill.

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What time do they start collection and how early can I put garbage, recycling and yard waste out for pick up?

Collection starts at 6:00 A.M. and can vary from week to week. Your blue trash cart, green recycling cart and yard waste should not be placed at the curb earlier than thirty-six hours before the day of your scheduled collection and should not be placed too close to the street as to create a hazardous condition to drivers and pedestrians. Some developments or associations may have other stipulations regarding when or where these items may be set out for collection so please be sure to check the individual rules and regulations for the area where you live. Up to six extra bags of garbage, bulky waste items, such as furniture and appliances may be placed at the curb for pick up with your blue trash cart on your first scheduled pick-up day each month. Any additional bags or other garbage can WILL NOT be picked up except on the first scheduled collection day of each month.

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How many trucks will be coming to my home on collection day?

There will be three different trucks collecting these items at different times during the day. It is imperative for residents to have all of their refuse, recyclables and yard waste placed at the curb no later than 6:00 a.m. on their scheduled collection day.

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What if there is a holiday during the week; when will collection be?

Pick-Up is only delayed 1 day if a legally recognized major holiday falls on a Monday or Tuesday that week.

Example 1: Memorial Day- Pick-up will be on Tuesday/Wednesday.

Example 2: Thanksgiving Day- Pick up will still be on Monday/Tuesday prior to Thanksgiving.

Our current refuse hauler does not work on the following holidays only:

New Years Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
All other holidays will not affect the weekly collection schedule.

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Is recycling mandatory in North Ridgeville?

No. Recycling is not currently mandatory in North Ridgeville but we strongly encourage all residents to participate in the recycling program. Recycling is not only good for the environment by saving energy and resources but it saves valuable landfill space. You may also be able to receive valuable coupons and rewards by registering for a FREE account at RecycleBank.com.

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What materials are accepted for recycling?

Glass, plastic, cans, newspapers, magazines, junk mail, paperboard and cardboard may be placed in your green recycling cart all together. All glass beverage bottles and jars may be recycled but please rinse the containers and remove the lids and neck rings. The paper labels do not need to be removed from glass bottles or jars. Plastic milk containers and plastic bottles and containers that have the numbers 1 or 2 stamped on the bottom may be recycled and should also be rinsed out. Aluminum and steel cans should be rinsed out and should have any paper labels removed. You may place all of your recyclables in your green cart loose or in blue bags but all of your recyclables must fit into your green cart. Blue Bags will no longer be picked up.

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What kind of containers do I need to use for my recycling?

Blue plastic bags designed to store recyclables with sufficient wall strength to maintain physical integrity and lifted by top.

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When are christmas trees picked up?

Christmas trees will be collected during a special collection the first two weeks of January each year.

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How do I get rid of tree branches or brush?

Tree shrub and brush trimmings or magazines securely tied together forming easily handled packages not exceeding four (4) feet in length or fifty (50) pounds in weight. They should be tied with twine or string (no wire please).

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Do I need to bag my grass clippings?

If you do not currently bag your grass clippings, it is not necessary to do so. The city discourages the bagging of grass clippings and encourages our residents to mulch their grass clippings whenever possible and practical.

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What kind of containers do I need to use for my yard waste?

Yard Waste such as grass clippings, leaves, weeks or garden waste should be place in paper yard waste bags. These specially designed paper yard waste bags use who layers of special reinforced kraft paper that has the proven ability for holding and diverting all kinds of yard waste. In most instances, these all-weatherproof paper bags can be left out in all climates for up to ten days without breaking down. These paper bags are not only stronger than plastic, they can hold yard waste better than plastic. Remember, not all yard waste bags are made alike so please make sure you are buying "wet strength" yard waste bags for maximum durability.

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Where can I get the special paper yard waste bags?

The paper yard waste bags can be found and purchased at many local hardware, home improvement and discount stores.

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Can I throw out large items such as furniture or appliances on collection day?

Yes; bulky waste items such as furniture, mattresses, stoves, washers, dryers and water tanks and up to 6 extra bags of garbage may be placed at the curb on the first Monday/Tuesday collection day each month only. Any additional bags or other garbage cans WILL NOT be picked up except on the first scheduled collection day of each month.

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Do I need to call someone to have a special pick up for large items?

No; your bulky items may be placed at the curb with the rest of your garbage, recycling and yard waste on the first Monday/Tuesday collection day each month only. Any additional bags or other garbage cans WILL NOT be picked up except on the first scheduled collection day of each month.

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What do I need to do if I need to get rid of a refrigerator?

Refrigerators, air conditioners or any other item that contains or at one time had contained a chemical coolant must first have the Freon removed by a certified technician, who will apply a sticker to the item indicating that it has been removed, making it safe for landfill disposal. In the case of refrigerators or freezers, the door should also be removed as a safety precaution. These items may be placed at the curb on the first Monday/Tuesday collection day each month only.

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We just moved and we have a lot of boxes to get rid of, what should we do with them?

Empty cardboard boxes should be broken down to smaller sizes and placed inside other larger boxes or tied and taped together for easy disposal and placed inside your green recycling cart.

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Is there anything that will not be picked up with the garbage?

Yes, construction debris, remodeling materials, auto parts, tires, dead animals, hazardous waste or any other items not deemed to be regular residential refuse will not be collected.

Any additional bags or other garbage cans WILL NOT be picked up except on the first scheduled collection day of each month.

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Is there someplace that I can take old tires?

Yes, the Lorain County Collection Center accepts all sorts of recyclables items from tires, paint, fluorescent bulbs, batteries, household hazardous wastes, etc. The center is located at 540 South Abbe Road, Elyria and their hours of operation are Monday & Wednesday from 12:00 PM – 6:00PM and on Saturday from 9:00 AM – 6:00 PM. Please visit www.loraincounty.us/solidwaste for a complete list of acceptable items or call the Hazardous Waste Hotline at 1-800-449-5463.

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What kinds of tires are accepted and which ones are not accepted?

A maximum of 10 tires per visit are accepted on-the-rim or off-the-rim and include; Small equipment, passenger car, SUV, minivan, non-commercial van and pickup truck tires up to 17" rim diameter as well as all bicycle and motorcycle tires. Tires that are NOT ACCEPTABLE for drop off include; semi-truck, trailer and farm equipment tires or any other tires used in the operation of a commercial business or farm. Please visit www.loraincounty.us/solidwaste for a complete list of acceptable items or call the Hazardous Waste Hotline at 1-800-449-5463.

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Is there someplace that I can take used motor oil?

Yes; the city Service Department located at 35010 Bainbridge Road will accept clean used motor oil from Lorain County residents only during regular business hours, Monday through Friday from 7:00 A.M. to 3:00 P.M.

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Are there any guidelines or limitations to the used motor oil that is dropped off?

Clean used motor oil; up to 5 gallons maximum per day, will be accepted. "Clean" means oil not mixed with brake fluid, antifreeze, gasoline or other fluids and is free of most dirt an other solid matter. Used motor oil should be transported only in well-sealed containers. Please call the Service Department in advance at 353-0814 for permission to bring in larger quantities.

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How can I get an additional blue trash cart?

You may call Allied Waste at 458-5191 and request an additional blue trash cart for an additional monthly fee, to be billed directly to the customer by Allied Waste. Any additional bags or other garbage cans WILL NOT be picked up except on the first scheduled collection day of each month.

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How can I get an additional green recycling cart?

You may call Allied Waste at 458-5191 and request an additional green recycling cart at no additional charge.

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I have an old 25 inch TV that is 5 years old. The repair may be simple (won't turn on). Is there a place that can use it or a recycle center to dispose of electronics?

Non-console household televisions up to 27" may be taken to the Lorain County Collection Center. For more information and a list of acceptable items, please visit www.loraincounty.us and click the "Collection Center" image on the right side of the page.

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Service Garage


	Where can I dispense transmission fluid?
	Please bring the transmission fluid to the Service Department. We have an used oil drum here. Engine or transmission oil are both dumped in the same drum to be recycled.
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	Is the city responsible for replacement of a mailbox damaged by a city plow?
	If you have a mailbox that has been damaged by a city snow plow, please contact our service department at 440-353-0814. This way we can log it and place you on our schedule to replace or repair your mailbox.
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Treasurer


	How do I apply for CHIP Grant Funding?
	To view this answer and others pertaining to CHIP funding (click this link)
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Senior Center


	How do I become a member of the Senior Center?
	Any senior is always welcome at the Senior Center. If you would like to receive our bi-monthly newsletter to keep up on all of the activity, the cost is $5.00 (to help defray the cost of printing/mailing) and we have a membership form for you to complete.
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	How much does a meal cost from Meals on Wheels
	A hot, nutritious meal is delivered right to your door Monday through Friday (or weekdays of your choosing) by one of our friendly volunteers. Each meal is delivered before noon and contains a hot entrée, bread, and a cup of fruit or gelatin. We do not accommodate any special diets; however, all of our meals are low in sodium and low in sugar. The price for a meal is $2.75. We do offer a sliding scale and no one is ever turned away for the inability to pay. For additional information about our Meals-On-Wheels program, call 440-353-0857.
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	Is the Senior Van wheelchair accessible?
	One is equipped with a wheelchair lift. If you need a ride to the Senior Center for activities, the doctor, dentist, banking, therapy, grocery shopping, etc., give us a call at 353-0857.
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	How do I volunteer at the Senior Center?
	Our volunteers are the heart of the Senior Center and we appreciate them very much! For more information on becoming a volunteer please call 440-353-0829.
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	What is the Lock Box Program?
	A lock box is available for the outside of your house to help paramedics/firefighters gain easy access to your home in an emergency situation.
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Utilities


	What information do I need to set up a bill for electronic payment?
	Before creating a new enrollment, gather the following information: account number of the bill you want to pay electronically and the address to which the bill is sent, payment account number (of the checking or savings account you will use to pay the bill), routing number (of the institution at which you have the payment account).
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	The balance due on my bill doesn't seem to be right. What should I do?
	Contact customer service for all questions about your account balance.
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	What if my payment account does not have sufficient funds to cover a payment?
	We make withdrawals authorized by you from the checking or savings account that you designate as the payment account. As with any payment account, you must provide sufficient funds to cover all payments. Since we have no knowledge of your account balance at any time, we cannot notify you if your payment account has insufficient funds. There may be additional charges for payments attempted against accounts with insufficient funds.
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	What if I change my email address?
	You can make changes to your information at any time by selecting My Profile from the menu. If you have multiple accounts you can change the email.
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	Is it safe to pay bills online using your service? Can my personal information be seen by others?
	We are committed to protecting your personal information. In addition, whenever you are viewing or paying bills, you are using a secure connection that fully protects your information. Data you provide cannot be viewed by anyone else on the Web. We do not share your information with anyone else. Security is maintained by industry-standard SSL (secure socket layer) encryption and decryption technology. The SSL protocol is used to ensure that your information is sent directly to us, and that only we can decode it.
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	What kind of access do you have to my checking or savings account?
	We ONLY have access to your account to make payments that you have authorized. We never access your payment account(s) without your authorization and, as noted above, we never have information about your account balance.
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	How often am I billed, when is the bill sent and when it is due?
	Customers will receive a bill on a monthly basis. It will be processed around the 18th - 20th of each month and should arrive by the 25th - 26th. The bill is typically due around the 8th - 11th of the following month, giving customers approximately 16 - 18 days to pay the bill without being assessed a late fee.
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	How much is the fee that is assessed for late payments after the due date?
	The late fee is equal to 10% of the current water and sewer charge on your bill. There is no late fee assessed on the arrears or for refuse charges.
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	How is my water bill calculated?
	Your water bill is calculated based on actual or estimated meter readings that are taken on a monthly basis. The measurement of water from your meter is in cubic feet and rates for billing purposes are based on 100 cubic feet. Water rates are available online or at the Utilities Department.
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	How is my sewer billing amount calculated?
	Your sewer bill is calculated based on the metered water usage for your home. If the metered water usage is 600 cubic feet, then the sewer bill is calculated for 600 cubic feet. The residential rate is $2.40 per 100 cubic feet of usage plus a $1.54 base charge. (Example: 600 cubic feet / $2.40 x 6 = $14.40 + $1.54 = total $15.94). Sewer rates are available online or at the Utilities Department.
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	Where and how can I pay my North Ridgeville utility bill?
	You may pay your utility bill at our customer service window inside City Hall, at our drive-up window on the north side of the building or in our night drop, after hours, located next to the drive-up window. Also, you may mail your payment to us by using the return envelope included with your monthly bill, pay at many local banks or go online at North Ridgeville's Website.
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	Why does my water smell or taste funny during the warmer months?
	Summer brings higher algae counts in greater abundance on Lake Erie. One type in particular, Ceratium hirundinella, has a fishy or grassy taste and odor, which is very common in our area. It's a natural occurrence and it's very difficult to eliminate it totally. In this instance, the water's taste and odor poses no health risks but is less appealing to the senses. Increased algae is a yearly phenomenon that occurs during the hottest months of the year. Natural phosphate and potassium fertilizers filter from the land and are joined by nitrogen in the air and higher lake temperatures. During summer, fish eat in deeper, cooler water, allowing the bacteria to grow without much reduction. Some years are worse than others and are always affected by natural conditions that exist from year to year. Helpful Hint: You should turn off outside spigots and disconnect garden hoses when not in use. When a hose is connected and the spigot is on with water left in the hose, the sun heats up the water in the hose, promoting algae growth. The heating of the water in the hose will also cause it to expand and begin forcing water back inside the house through the inside plumbing. The water from the hose may then be siphoned back into the house when a faucet is turned on inside, thus causing the water that you just got from the faucet to have an unpleasant odor and taste.
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	What can be done if I water my lawn in the summer but I don't want to pay for the sanitary sewer?
	An additional meter for outside water usage, allowing the customer to pay for water that is used outside without paying for the sanitary sewer usage. The cost of the water meter only is $183.00. A permit must be obtained from the Building Department for inspection of the meter set-up. Sewer Deduct Meter installation information is available at the Utilities Department.
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	Do you offer any discounts on services to Senior Citizens?
	Discounts are offered to residents that are 62 years of age or older. The water discount is realized when the customer uses under the minimum billing amount of 400 cubic feet, they are only charged for the water that is actually used and there are no penalties levied for late payments. The refuse discount is $1.00 off of the current regular residential rate. There is also an additional discount of $1.00 off of the refuse rate for residents that are qualified for the Homestead Exemption through the Lorain County Auditor’s Office. Forms for the water and refuse discounts may be obtained from the North Ridgeville Utilities Department. A copy of the approved Homestead Exemption application must accompany the refuse discount for residents applying for the additional refuse discount.
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	What do I need to do to transfer water, sewer and refuse billing into my name?
	Codified city ordinance 1046.18, as amended by 4464-2007 requires all new water customers to pay a $50.00 security deposit for service. Water customers prior to October 18, 1982, that had no previous record of delinquency of either water or sewer bills, shall be exempted from paying a security deposit. The security deposit is non-refundable until such time as water service is terminated to said customer and his or her bill has been paid in full, or in the event the customer has shown no record of delinquency during any 12 consecutive months, the deposit may be refunded upon application by the customer. If at the time services are discontinued and disconnected there exists an outstanding balance, the security deposit shall first be applied and credited to the outstanding balance and the remainder refunded. In the event the services have been paid in full, said security deposit shall be refunded in whole, without interest.
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	Do you offer automatic payments through the bank?
	Yes. Just stop by the Utilities Department and complete the authorization form, which will require a VOIDED check. Your bill will look just like your previous bills except that you will be instructed not to pay the bill since your payment will be automatically deducted from your bank account on the due date.
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	Do you accept credit cards for payments?
	Yes. You can go online at www.nridgeville.org and click on the UBILL Advance link to pay using your Visa, MasterCard or checking account.
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	Do I need to enroll in order to pay by credit card or e-check online?
	No. Just click on the UBILL Advance link at www.nridgeville.org and you can pay using your Visa, MasterCard or checking account by selecting the “Pay Now” option as a one time payment. If you do decide to enroll, you can receive, view and pay your bills and also set up payment preferences to handle all of your North Ridgeville utility bill needs every month.
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	Can I pay my bill with a credit card at the office or over the phone?
	Yes. You will just need to provide the customer service representative with your card or the information needed to process your request.
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	Yesterday was a holiday, will they still be collecting garbage and recyclables today?
	Our current refuse and recycling hauler, Allied Waste Systems, still collects on certain holidays so they do not alter their schedule for every holiday. The holidays that they do not work are New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. Monday/Tuesday collection will only be affected if the holiday falls on a Monday. In that case, pick-up will be delayed one day until Tuesday/Wednesday.
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	I've heard that I can get a credit for sewer when I fill up my swimming pool, what do I need to do?
	City ordinance # 2118-86 provides for sewer credits for filling your swimming pool so long as the pool is at least four feet in height and the water used is at least 80% of the volume needed to fill the pool. You must call the Utilities Office prior to filling your pool and inform us of the size and shape of the pool, date you are filling it along with your name, address and telephone number. The volume of water needed to fill the pool in order to receive credit is then calculated and credit is given based on actual water meter readings obtained from your meter in previous months.
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	How can I dispose of a refrigerator or a freezer?
	The Environmental Protection Agency (EPA) has banned all appliances that have Freon or CFC's in them. In order to have your appliances that have these hazardous chemicals in them picked up by Allied Waste, you must have all of the Freon or CFC's removed from them by a certified technician. Once this is done, the technician will place a sticker on the outside of the appliance to alert the waste hauler that the hazardous chemicals have been removed and that is now safe for disposal in the landfill. Of course, you also need to remove the door of the item to prevent a safety hazard to children.
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	My bill seems really high and I don't think we used that much water, what could be the problem?
	There are several factors that may contribute to a high water bill. The biggest culprit is a leaking toilet. They are hard to detect since they may be slow leaks that seep right into the toilet bowl or run out the overflow in the back of the toilet tank without making much noise, depending on how severe the leak is, or leaving a mess such as wet floors or carpets. Other factors include but are not limited to, having company over the holidays, water left running while away, other leaks such as dripping faucets or utility tubs, excess laundry or outside watering or washing cars in the summer. Remember that when your water usage increases, your sewer usage also increases. Although the meter reader does a very good job while reading the meters, they are human and occasionally make a mistake. If you feel this could be the problem, please call the office and we will be happy to set up an appointment with you and have the meter repairman double check the reading.
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	I never received a utility bill this month, what should I do?
	Unfortunately, for some reason, a bill may get lost in the mail or misplaced. If you notice that you have not received a bill by the end of the month, please call the office and we can tell you how much you owe and when it is due so you can avoid the late fees. You may then mail your payment to us or drop it off at our office. Please include your account number on your check and if you pay in person and need a receipt for cash, we will be happy to give you one.
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	When is garbage, recyclables and yard waste collected in North Ridgeville?
	Each residence is supplied with a blue trash cart and a green recycling cart. Garbage, recycling and yard waste is picked up every Monday/Tuesday throughout the city (please contact the Utilities Department for the collection day in your neighborhood). Up to six extra bags of garbage, bulky waste items, such as furniture and appliances may be placed at the curb for pick up with your blue trash cart on your first scheduled pick-up day each month. Any additional bags or other garbage cans WILL NOT be picked up except on the first scheduled collection day of each month.
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	Is there a fee to turn the water on at a property?
	Generally, a $10.00 fee will be charged to turn the water back on at a property unless the water service has been disconnected due to delinquency. In the event that the water service has been shut off for non-payment of the bill, the turn on fee for the first shut off for non-payment will be $10.00; the turn on fee for the second shut off for non-payment will be $20.00; the turn on fee for the third shut off and each shut off thereafter for non-payment will be $40.00.
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	What if my water was shut off for non-payment but I need it turned back on after regular business hours or on the weekend?
	If the Water Department is required to re-establish water service after normal business hours, a charge will be added to the applicable turn on fee in an amount equal to the actual cost incurred by the city for the after hours service call. The person making the request for turn will need to appear in person at the North Ridgeville Police Department where you will need to pay the past due amount in full and sign a waiver agreeing to pay the call out fee, which will be included on your next monthly utility bill along with the actual turn on fee.
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	What if I change bank accounts?
	You can create a new payment account or change your existing payment account at any time. You may then need to select a new payment account as your default payment account and delete the old payment account, if you are no longer using it.
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UBILL


	I am trying to delete a payment account for a checking account that I'm closing, and the system won't let me delete it. Why not?
	You can not delete an active payment account. A payment account is active if it is either currently selected as the default for a bill or it is selected for paying a bill that you've approved for payment but hasn't yet been paid. In order to delete the payment account, you need to choose a new default payment account whenever that account is used and choose a new payment account if that account is being used for any pending bills. You can then delete the payment account.
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	What are some examples of different types of payment settings?
	Click2Pay allows you to make an immediate payment toward a statement. You may make a full or partial payment. You may pay by a credit card or by direct debit to your checking account. Bill Assistant allows you to automatically pay your bills when they become due. To cover exceptions and/or errors you may set limits on the size of the bill that will be automatically paid. You may also setup recurring payment for a fixed payment amount. Email Payment allows you to set up a payment order that is triggered when you reply to a new bill email. You set up the account to be charged when your reply is received. Everything else is automatic. If you do not want to pay the full amount due then use the Click2Pay.
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	Can I print a bill?
	Yes. After displaying the bill, select the Print command from the File menu or press the "Ctrl" and "P" key simultaneously.
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	What if I forget my user ID or password?
	Contact customer service. They'll verify your identity and provide you with a temporary password.
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	How do I find my bank's routing number?
	The routing number is a nine-digit number that identifies the institution of which you have the account. to find it on a check or on a savings deposit slip, look for the numbers shown below.
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	When I try to display a bill, all I see is a little symbol. What could be the problem?
	Your documents are stored as Adobe PDF files, and you may not have the Adobe Acrobat Reader plug-in installed. To correct this problem, download the latest version of Adobe Acrobat Reader.
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	What if I decide not to pay a bill online anymore?
	You are not required to pay online just because you receive a bill electronically. Simply do not make the payment online. In case of Bill Payment Assistant, you may stop paying online by deleting the payment rule. If you are paying by email reply then you delete the email payment order.
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